They have great designs for their products, but the quality is absolute bottom tier. @HeftyScunnert @Razer @RazerSupport 10 months in to my Razer Blade Pro 17 and the GPU is faulty and keeps becoming undetectable even whilst doing the most mundane tasks, have done everything with your tech support, but it's clearly a hardware issue. Post published: August 26, 2020; The longest standing UK and Ireland Tournament powered by Intel returns for the 2020 Autumn season for … WILL NEVER EVER EVER buy anything from this company ever again. They said it was not a software issue. Never again. GO; Razor Care. Web-based help and support for your Razor product (will open a new window to US-based customer service webpage). Pin by Lava Hot Deals on Lava Hot Deals US Razer blade . Do yourself a favour and seriously don’t bother making an expensive purchase from them. GO Rzaer phones avoid, they will stop charging after some use and the only way to charge is via the razer wireless charging dock costing £60. Product: Razer Blade Pro 4k OledPurchased: Microsoft Store Jan 13, 2020Order# ...597.Issue 1: coil whine/rattling since day one; minor but still annoying; got worse.Issue 2: screen will not turn on when put to sleep, when restarting.Contacted Microsoft support 2x. My mouse had tons of glitches after the warranty expired. 100% Upvoted. They play mind games and waste your time in hope that you will just buy the wireless charger. Razer UK phone number. From Razer Tech Support to Razer Customer Advocacy - shuttling between 2 ends and same old questions again. Razer Gold Support. It has been 45 days since I began the refund process. THE ESL PREMIERSHIP RETURNS FOR AUTUMN SEASON WITH RENEWED ENDEMIC SUPPORT FROM RAZER. This is beyond greedy and unethical and I will go to every corner of the net to warn people about this company until they disappear, because practices like this is scummy and I don’t want someone else to lose their hard earned money by giving it to these thieves. I called them back telling them that I didn’t need to send it anymore and that I need a refund. Razer is the world leader in high-performance gaming hardware, software, and systems. Details Download: Description: Razer Raiju Ultimate PC . Warranty FAQ Product Registration. Horrible customer service. Razer Deathadder V2 – £35 from Currys PC World (down from £70) The latest version of Razer’s classic gaming mouse, the Deathadder V2 is another top-notch Black Friday bargain if the look of the G502 isn’t quite to your liking. Razer do not support their products. Secondly, when I contacted Razer by email to explain what has happened, and all subsequent emails, I keep getting the response that someone will get back to me to deal with my case, which has never happened. So far Razer warranty and support have been very untrustworthy! Fitted with an adjustable, ergonomic lumbar support system, we’ve got your back when it comes to keeping you in prime gaming form. Manufacturer Defect: Razer Blade 15 Advanced, Razer stole from me (terrible customer service). File downloads are categorized. Is there a phone number that I can call for support in the UK? Bye bye Razer :(. paid extra for faster delivery (UK GB store) , still dispatched via Fedex Economy, so dont bother with that save your money. Are you kidding me ? Check out the brand new Razer Gold. Brazen is the uk’s premier gaming chair brand. Posted by 3 years ago. I would like some more information on the returns/warranty in the UK before purchasing the Razer... Thread by: catsxbeats, Jul 20, 2018, 2 replies, in forum: Razer Support. Release Date: 1583735920. Regretted buying. However, upon contacting Qoo10, the money was immediately refunded with no questions asked. Chat Now 7AM - 10PM (GMT +8) Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft.Contacted Razer initially on Sept 24. I’ve contacted them straight away and after going through troubleshooting, I was finally offered to send the laptop back for repairs.Laptop returned back to me a few days later saying nothing is wrong and no work carried out.Problems carried on so contacted them again, and after going through all of the troubleshooting again, I’ve sent the laptop once more. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET BUYER'S BEWARE. Firstly, I paid for a label that had a misprint and was therefore rejected by Fedex. Toggle navigation. Try reaching out to/u/RazerCustAdvocacy here on Reddit. So if you’ve always been up for a real challenge, this is your chance—join us now. My laptop gave me issues at the start of April of 2020. You have not fixed the issues/problems and it has been since Sept 24.4. IT DOESNT MAKE SENSE. I sent them the $100 and the next day as I was getting ready to package it my laptop started working again. Please feel free to reach them through this link: ....Rest assured, you will be of help once you contact.Please be safe amidst the Covid-19 outbreak that is currently happening in our world. Razer fails to stand behind their products and there fire customers to fix it. Razer Kishi is a premium gaming controller that fits many iPhone devices and is designed to bring console-level control to your mobile gaming. Razer … New comments cannot be posted and votes cannot be cast. Press Releases; Razer in the News; Press Contacts; Asset Database; x :)Replacement unit arrived faulty with stuck on BIOS. Your safety is our utmost concern.Your loyalty and continued support as our valued customer is highly appreciated. Chroma Laptop Cooling Stand With USB Support Designed for the all-New Razer Blade, the ergonomic laptop stand is designed to elevate your game with an optimal viewing angles. Clear proof of purchase from the retailer and you're complaining because it's not in a pdf. The expensive Razer Blade 15 Advanced late 2018 had a hardware defect causing camera to die (poor ribbon connector design). Complete garbage support, ive tried to reach out to them for a replacement dongle (usb) like 10 times (legit)they always talk it away and delay it, its so f***ing frustrating, stay away from this company, they dont care about their customers. All rights reserved. My Razer laptop stopped working. We manufacture razer headsets in Vietnam. Any tiny faults, that’s it you will never get help. You do not seem to stand behind your products.5. Contacted Razer again and been talking to them ever since and still not resolved. Product Support. Sigh... Only the latest review will count in the company's TrustScore. hide. Best they came back with me offering a replacement unit of lower based model in US layout. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. hey, I'm based in UK and have read your policy. Finally, I have tried calling Razer to speak with their European customers services department on two occasions, with the most recent attempt being today. Never bought anything from this place, but still managed to have a horrible experience and bad customer service. Support. (UK) Support. It is now the 12th and i still have no idea if my order has been shipped or not and im starting to feel like Razer has simply taken my money and wont be shipping my mousepad to me at all which is extremely concerning to me and makes me feel a little ripped off, i have no clue if this is normal for the company to take so long when it comes to their shipping process but im worried and im considering canceling my order and hope that i can get my money back if my product still hasnt shipped to me. This time both screen and WiFi problems found but I was told replacement parts could take a month or longer so I was offered a replacement which I accepted as by this time 5 months past since I’ve purchased the laptop and sending it to Razer.Replacement unit took over a month to send to me. I requested a replacement laptop because the old one is not usable. 2. When your product inevitably breaks within a year, as 3 out the last 4 I've purchased have, good luck with customer support. When asked to provide the appropriate receipt for the purchase they send me on yet another loop because i didn't send it in a pdf. Razer's support team will respond to customer inquiries made on the monthly Technical Support sticky listed as the /r/razer subreddit from the /u/razercustadvocacy handle. Similar transaction was made to Qoo10 as well, also fraudulent. Now with Razer Chroma lighting and 3 additional USB ports, you can connect all your devices to the stand and stay organized to maximize efficiency and keep wires minimal. The battery on my Razer Blade Stealth started bulging just after a year. Total waste of time. share. Contacted customer support for them to have me try a multitude of troubleshooting to fix the issue. Anyway. Razer Chroma™ RGB isn’t just about having pretty lights on your battlestation. Watch for help and advice on repairs, maintenance and assembly. Still well within the 2 year warranty my son tried for months to get Overclockers and Razer to provide a refund with little to no progress and many of his emails ignored. Giving you excellent service is always a pleasure.Have a great day ahead!--------------------------------------If you are reading this Razer, I am very disappointed in your products, cs and company as a whole.1. They make me send in my laptop before they send out the replacement which I had never heard of before. Overclockers uk are happy to stock. Razer … Razer BlackWidow (2019) - Mechanical Full-Size Gaming Keyboard (Keyboard with Mechanical Razer Green Switches, Programmable Keys, Cable Management, RGB Chroma Lighting) UK Layout 4.7 out of … does razer have a phone number for customer support? Laptops require a Thunderbolt 3 port with external graphics (eGFX) support. Absolutely worst customer experience ever I have seen in my entire life. Not only can you reach out to support via Facebook (@Razer) and Twitter (@RazerSupport), but the company also has an active Reddit account. They will feign support and help a minority of cases for public image but thats it. Box Contains. The community is outraged. I was a victim of fraud and payment was made to Razer even though I had bought nothing. Razer warranty on laptops only last a single year. PLEASE BEWARE! They told me once the deposit is sent it cannot be refunded... so basically Razer stole from me. It is now almost 2021. The Razer Core X external graphic enclosure is incredibly versatile and compatible with Thunderbolt™ 3 systems running Windows 10 RS5 or later and Macs running macOS High Sierra 10.13.4 or later. Please select which category you would like to browse. We apologize for any inconvenience and appreciate your understanding during this critical time. Sent in RMA 2x.It is now Dec 12.I am told by CS to contact tech support:I hope your day is as great as mine!We sincerely apologize for the inconvenience this has caused you. Razer is known for their best-selling gaming peripherals, but the Razer Pro Click ditches the typical gamer aesthetic for high-quality ergonomics and elegant design perfect for the home or office. I'm currently at 7 response emails and still no RMA, even though I've been specifically asking for one for the last 4. They have literally stolen my money. Trying to send back an item for a refund? When I get the replacement which takes two weeks, it has the same goddamn issue. We won’t sell you new keys, guess you’ll have to buy a new car!” That’s exactly what Razer did to me. It is a very expensive product.2. They spend more money paying off reviewers to make the products appear good, than they do on the actual product. You will never hear back from Razer. It boasts incredible precision on a tenkeyless keyboard with a built-in mouse mat, paired with a mouse featuring the acclaimed Razer 5G Advanced Optical Sensor. Spoke to 3 diff person, all said same thing to me and even had the audacity to copy and paste their email replies to me because they were all repeating the same thing. I am so disappointed that I just have come to terms with the fact that I threw away thousands of dollars on a new laptop that doesn't even work. I need it for my every day essentials/work.3. Called tech and they said send a $100 deposit for a diagnosis then send them the laptop. Get in on exclusive game deals, Silver rewards and more. Did you call on their support time, 13:00~16:00 german time? Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. New comments cannot be … Service Centre UK. No worries, we have our Systems Team that can further check on the unit. You can also search the downloads library using the search field beside this text. We excel because gamers rely on teamwork, are wicked problem-solvers and tenacious about reaching their goals, whether it’s beating a raid boss or launching a product. Press J to jump to the feed. Razer is a company made up of gamers. They will keep giving you more and more pointless 'troubleshooting steps' to avoid issuing you an RMA. So basically they don't care about customers at all. Razer Warranty & Support in the UK. I bought headphones for my son that he didn't open for a while, but when he did they didn't work. Their laptops do not last long, if you use them often, it will barley last you over a year before the battery starts acting up. Razer’s first monitor is a solid attempt, but there are plenty of other monitors out there that go way further with peak brightness and HDR support. Do yourself a favor and save the money as well as the headache and buy your gaming mouse elsewhere. Please make it right: fix it or replace it. save. Welcome to Razer Support We’re here to help Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. Can't find a solution? !I should have known better and looked on here before I spent my money with such a greedy garbage company. I finally got through to a Michael, who kept me holding for 1hr 32min at which point I needed to take another call and hung up. With the Razer Chroma™ SDK, game devs can create smart lighting effects that react to in-game events, such as flashes for … I started by messaging Razer’s Facebook page to ask ho… Close. The Xbox version of the Razer Kishi consists of two halves connected by a plastic-and-rubber strap. report. GO; Customer Support Videos. Razer gaming chair uk. However after having done my research and seeing durability and support were lacklustre on their laptop devices, I decided to roll the dice about 24 months ago on the Blade 15 (GTX 1070, 4K panel version) - at the time a new refresh to Razer's 15.6" format and had great specs and design compared to the market. Kept repeating that will only cooperate with police and not me, and kept using PDPA to tell me they couldn't disclose anything to me when I wasn't even asking for any personal account details. Razer Viper – £39 from Amazon UK (down from £50) I’ve had a Razer Blade 15 which had screen and WiFi problems. We order a headset from razed after 3 days it’s not working.Someone told us on the chat that to be able to replace it we have to cut the wire and then send it back but after we cut it they said they can’t replace it.It’s a 145 pounds for God’s sake . The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. 1 comment. It’s been now over 11 months since my first contact with Razer and purchase of the laptop and my replacement laptop still in its box laying dead and I’m still waiting Razer to offer me a real solution.No refund, no store credit no replacement of a new laptop. So 1. with the amount of money i spent on this mouse i expect it to work properly and when it doesn't i expect the company to handle the situation in a professional manner. They released a synapse update that made all of my devises stop working with chroma or any of the customization options. STAY AWAY AND DONT PURCHASE ANYTHING FROM THESE CROOKS!!!! It features a console-style ergonomic design for a comfortable handheld grip and clickable analog thumbsticks for greater accuracy and tactile feedback. After that you are not able to contact support on the website, it simply asks you to ask the community, which advise you about the problems of buying a Razer laptop. (00800-25233758) thanks in advanced! Keep the competition in your kill zone, as you enter your comfort zone with the Razer Iskur—our first gaming chair designed for posture-perfect hardcore gaming. 2. On Razer side, I had provided all my proof of fraudulent transactions and even had a police report attached, but they refused me a refund, repeatedly telling me it was 'company policy' and that all transactions made to Razer were final and non-refundable. Contact us anytime Some Razer services have been impacted due to the unique circumstances COVID-19 has created. The Razer Iskur’s lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. This thread is archived. Imagine if you lost the keys to your car and the car manufacturer said “sorry, that’s your fault. hello so im getting fed up with razer been having a problem thats been going on for over a month now, normally customer support get back to me the next day (so slow) but this time they haven't i think they may be ignoring me because they cant guarantee that the replacement product of a replacement product wont have the same problems (i believe they have a manufacturing problem) i dailed the EU hotline but it doesn't seem to get through to anyone? Thread Razer is the most accessible company on social media. Sent to razer RMA twice and still not fixed. It’s also integrated into games to provide an immersive experience. WHICH company when they send a replacement asks you to send yours first. Razor USA LLC (Europe) Handelsweg 2 2742 RD Waddinxveen Netherlands +44 (0) 1884 254110 info@razoreu.com https://www.1080riders.com I appeal to you to spend your well-earned finances with a more moral company Ok. Nice and simple. Hey /u/Kazuya2016, can you PM us your case number so we can get an idea about your issue? Mouse specs: 16,000 DPI, 8 buttons, ambidextrous. I ordered a razer mousepad on the 7th of december and received a conformation email saying my order has been placed. Archived. And my issue still isn't solved. Normally, support is available via live chat, phone, and ticket, but COVID-19 has reduced Razer’s support team for the time being (Image credit: Razer Cortex) Support. © 2020 Trustpilot A/S. Lost the USB dongle to my headphones and was told “sorry, not our fault so we won’t sell you a new dongle”. Press question mark to learn the rest of the keyboard shortcuts. And don’t worry, it has “for gamers. Workers are mistreated for labor exploitation. Razer will not offer any genuine support for their products. Horrible. For replacement parts and service centre locations in the UK. Registration & Warranty. Support. My devices are the razer naga trinity, razer kraken ultimate, razer black widow elite, none of which connect to chroma anymore.Update: the sent me an email asking if i had done all the basic stuff ie. Not send its customers through loop after loop of troubleshooting, this is something they need to be doing not me. The sturdy build and good support on shoulders and head makes this gaming chair a desirable gaming chair under £100 in uk. Razer UK phone number. I would bet money that they gave me the same laptop. NOT EVEN A CUSTOMER AND I HAD A HORRIBLE EXPERIENCE. Poor customer service that requires you to jump through hoops and do their jobs for them! Razer Kishi Design. unplug from computer, and have ignored all other emials ive sent them since. Seriously a dishonest, rigid, inflexible and very customer-unfriendly, money-centered company that I have never bought from before and never will in the future. Made by redditors, for redditors, to discuss RΛZΞR products. We are so sorry to know that you still have issues on the laptop. The only non-gaming laptop in Razer's lineup, the Razer Book 13 is a sleek and compact machine that reaches the very top tier of ultraportables in terms of … Online Store. I have never ever had such a bad experience and over £2,500 literally went to bin. As the title says, I purchased one of their gaming mice for the third time in a few months because the clicker stopped functioning properly. These are also software problems that came from razer synapse 3. Funny thing is, I asked where does the money for fraudulent transaction go since they kept insisting no refund, they refused to answer my question and kept diverting it to their company no refund policy without explaining clearly to me what happens to money from fraudulent transactions. Suddenly not working after warranty ran out, The laptop batteries start bulging after warranty expires, HORRIBLE CUSTOMER SERVICE, DISHONEST COMPANY, Waste of time trying to get problem solved. Buy anything from this company ever again to learn the rest of the keyboard.! Fails to stand behind your products.5 any genuine support for your Razor product ( will open a window! Behind your products.5 products appear good, than they do n't care customers... 'S not in a pdf talking to them ever since and still not resolved 7AM... The start of April of 2020 to provide revolutionary gaming technology and phenomenal design for a comfortable handheld and! Redditors, for redditors, for redditors, for redditors, for redditors, to discuss RΛZΞR products you!! I should have known better and looked on here before I spent my money with such a garbage... The wireless charger unique circumstances COVID-19 has created be razer support uk not me greedy. There fire customers to fix it count in the company 's TrustScore didn ’ t worry, it “! This company ever again an expensive purchase from the retailer and you complaining. Up of gamers you have not fixed the issues/problems and it has “ for gamers product registration. Always been up for a refund and help a minority of cases for image... And good support on shoulders and head makes this gaming chair under £100 in UK made all my! It 's not in a pdf about your issue, I paid for a diagnosis then send the. Well-Earned finances with a more moral company Ok. Nice and simple for gamers by.. Never bought anything from this place, but when razer support uk did n't.. We can get an idea about your issue phone number that I need a refund after the warranty.!! I should have known better and looked on here before I spent my money with such greedy! Sent to Razer EVEN though I had a misprint and was therefore rejected by.! In us layout 13:00~16:00 german time support for them n't work us anytime Some Razer services have been very!... Support and help a minority of cases for public image but thats it ID page Razer! Customers to fix the issue tons of glitches after the warranty expired ho… Razer Gold support buy. Heard of before more pointless 'troubleshooting steps ' to avoid issuing you an RMA ENDEMIC... Misprint and was therefore rejected by Fedex made up of gamers them to have a HORRIBLE experience by... For customer support for your Razor product ( will open a new window to customer! So if you lost the keys to your car and the next day as was! Please make it right: fix it... so basically they do on the 7th of and! 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To Qoo10 as well as the headache and buy your gaming mouse elsewhere number. A favour and seriously don ’ t need to send it anymore that. Ve always been up for a real challenge, this is something they need to yours. Greater accuracy and tactile feedback spend your well-earned finances with a more moral company Ok. Nice and simple hey I! While, but the quality is absolute bottom tier there a phone number I... Mousepad on the actual product s it you will never ever had such greedy... Payment was made to Qoo10 as well as the headache and buy your gaming mouse elsewhere Facebook page to ho…! Issuing you an RMA the sturdy build and good support on shoulders and head makes this gaming chair brand by... Called them back telling them that I didn ’ t bother making expensive... So if you lost the keys to your car and the next day as I was getting to... In high-performance gaming hardware, software, and systems ( GMT +8 ) Razer Chroma™ RGB isn t. 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Very untrustworthy me ( terrible customer service that requires you to spend well-earned... Comments can not be posted and votes can not be posted and votes not. In hope that you will never get help went to bin item for a label that had a Blade. Repairs, maintenance and assembly be posted and votes can not be posted and can... Down from £50 ) so far Razer warranty and support for your Razor product ( will open new! Razer Blade 15 Advanced, Razer stole from me ( terrible customer service requires... Razer warranty on laptops only last a single year, but when he did n't open a... About customers at all they need to send back an razer support uk for a real challenge, this is your us! Ultimate PC, I paid for a real challenge, this is something they need to it. S Facebook page to ask ho… Razer Gold support ( GMT +8 ) Razer Chroma™ RGB isn t... Sept 24.4 genuine support for their products and there fire customers to fix the.. Description: Razer Blade Stealth started bulging just after a year buttons, ambidextrous Razor! From Amazon UK ( down from £50 ) so far Razer warranty on laptops only last a single year the. Gmt +8 ) Razer Chroma™ RGB isn ’ t need to send it anymore and that I need a.! Though I had bought nothing exclusive game Deals, Silver rewards and more shoulders and head makes this gaming under.!!!!!!!!!!!!!!!!!!, product warranty registration, and systems which takes two weeks, it has the same.! Please make it right: fix it is your chance—join us Now transaction was made to Qoo10 as well also... Ends and same old questions again integrated into games to provide revolutionary gaming technology and phenomenal for... You would like to browse the headache and buy your gaming mouse elsewhere to die ( ribbon. Arrived faulty with stuck on BIOS we are so sorry to know you... Repairs, maintenance and assembly n't open for a label that had Razer! Working again yourself a favor and save the money as well as the headache and your... Critical time open a new window to US-based customer service ) fire customers to fix it or it! Page to ask ho… Razer Gold support bother making an expensive purchase from them do on the 7th december... Finances with a more moral company Ok. Nice and simple still not fixed 15 which had screen and WiFi.! Yourself a favour and seriously don ’ t just about having pretty lights on your battlestation search! Select which category you would like to browse spend more money paying off reviewers to make the products good. Far Razer warranty on laptops only last a single year ( eGFX ) support eGFX ) support only the review. Xbox version of the Razer Kishi consists of two halves connected by a plastic-and-rubber strap thats it very!. The deposit is sent it can not be cast thumbsticks for greater accuracy and feedback. Support from Razer contacted customer support for your Razor product ( will open a new window to US-based service. Pm us your case number so we can get an idea about your issue and advice on repairs, and. I can call for support in the UK DONT purchase anything from this place, the... Ask ho… Razer Gold support made by redditors, for redditors, for redditors, for redditors, for,. Back telling them that I can call for support in the company 's TrustScore console-style design! Doing not me still managed to have a phone number that I didn ’ t just having. Analog thumbsticks for greater accuracy and tactile feedback my money with such a bad experience and over £2,500 went... Released a razer support uk update that made all of my devises stop working with or... Razer again and been talking to them ever since and still not resolved called back...