CZ is fine, short haul and long. So it takes a little work, and perhaps a trip to the galley for a refill. You need to learn how to organize your space. @DC Ben did say of the Skyteam Airlines, but I am sure Ben likes them, too. Service is always hit or miss on any airline. Reading this just makes him sound needy and it seems he wanted to find fault with something…and he struggled to do so. CZ are always the cheapest J flights from EU going East or so it seems. There was not a soul in line at the check in counter, but thankfully my friend’s mom was standing at the check in counter insisting that they waited for me before closing shop. For that I suggest you look at TAP. Business class is configured 2-2-2 and for those wanting to sleep (which I did for an unbroken seven hours on the return flight) there's a comfy quilt. Speaking of which, Korean Air and Asiana Airlines also have their moments when Service is downright awful and rude at check in and on the flight. would like to have a better amenity bag obviously……. It was hardly AWFUL service! Featured user comments Read user reviews for China Southern Airbus A380-800 (388) Please view our advertising policy page for additional details about our partners. The cabin was comfortable, the bedding was good, and the service was possibly the most bizarrely incompetent that I’ve ever experienced. It’s amazing the number of apologists there are for dumbfoundingly lousy service. The area was surprisingly quiet, which I found strange given the evening rush hour of overseas flights. But why couldn’t he just stack his own plates? I just flew China Southern’s A380 business class on the 15hr10min flight from Los Angeles. She whisked away towards the galley and came back with a basket holding Jack Daniels, Johnny Walkers Red Label, Noblige Cognac, and Chivas Regal 12. I didn’t know it was THIS AWFUL. I am indifferent with them, but for Ben to talk about how awful everything was and is on TAP, I don’t get how he can criticize China Southern. The problem was that for both meals, the crew didn’t clear a single plate or glass until the entire meal service was finished. I asked twice for a spoon, but it never arrived, so I just used a fork. Flight attendants were polite and responsive. This meant when people passed by I wouldn’t be bothered nor would I have to tuck in my arms when the food carts passed. Stay connected via social media, or subscribe to our free email newsletter for tips on upgrading your travel and maximizing your miles! I took her recommendation and found myself extremely satisfied later. If you must go to Guangzhou, just take CX to HKG, and then take the bus (or the short hop on KA to CAN). Amenity Kit & Bad pics of the PJs before I put them on. 2. Earn 85,000 Membership Reward® points | Terms Apply. The bottom line was that you wouldn’t hesitate to recommend them because despite these failings, the seat was good and the prices are low. Sep 5, 2019. I found it odd that they didn’t ask me what I wanted, but did not complain either. Oh, right, you didn’t even ask.”. Service is not comparable to US standards. Then there was a fruit plate and cake for dessert. That being said, China Airlines is a Taiwanese Airline, while Xiamen is a Chinese Airline. That’s not exactly substantial. Following dessert, a cheese cart appeared with a number of dairy delights and my pallet welcomed it, salivating with excitement—after all I’m a sucker for cheese! China Southern beschikt over 5 Airbus A380 toestellen en vliegt met dit type toestel ook tussen Beijing en Amsterdam. And skyteam is well rid of them. A380 Business Class——Your "Couch in the Air" The new generation of "intelligent seating" in a 1-2-1 configuration is designed to ensure that all seats have aisle access. This is a smart move to allow both temporary storage (for a phone, say, or a pair of spectacles) but also to enable passengers to have a … An hour later, we were finally taking off towards China. So why the bitchfest about the “awful service” on CZ when at least they were well-intentioned and polite?! MORE SPACE!! Transportation: Passengers in Business class were greeted by agents in Guangzhou with signs directing them to private vans to take them to custom. “I guess the crew’s English were sufficient enough to understand your requests to clear those plates. First class (almost) all to myself: A review of China Southern’s A380 in first class from Guangzhou to LA Javi Rodriguez. We'll never sell or share your information with anyone. May i take this?”,so i just think the problem is lack of communication, usually the language barrier. The amenities were good for the most part as well. I was in the middle of the second business class cabin and by the time the flight attendant had reached me, she only had 2 of the 3 items available for both breakfast and dinner. Are you finished? The food itself wasn’t bad, but the problem is how poorly executed the service was, despite the crew being well intentioned. They told me I needed to rush to the gate and an agent appeared at the end of the counter to escort me through security and to the gate. While we were taxiing, flight attendants passed through the aisles and passed out pajamas to those passengers in business class. The rest of the guys and I I just agree that no matter the service couldn’t have been that bad for something so minor. The dinner spread & dessert. I had a problem with a broken seat and a non-functioning lavatory, but service was very good. Editorial Disclosure: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, hotel, airline, or other entity mentioned herein. Please disregard the second paragraph. China Southern has a comfortable staggered business class configuration on the upper deck of the A380. Also the PJs had their own special slippers so really you end up with two pairs! comment. Wow you really got all the Chinese mad about this… guys if you pay for business, that would be awful service. Did you ever think about…ASKING them to take a plate you were finished with? Never mind on board I made a complaint and their customer service is awful. Personally, I bring a few airline bottles with me and “refresh” my drinks at my own pace on foreign carriers. Food: Meals are large, tasty, and there are plenty of options available. @AST; @Jake; P Mat; Andy; Jake; Shaun, Stanley; Darren. No matter what your mood  is you can find something to easily entertain you during the 15 hours of flight time. I’d say CZ is just OK; I wouldn’t avoid CZ business long haul but it also wouldn’t be on the top of my list. If that was not enough, another thing I found odd was on a later trip to the self-serve bar I saw a number of glasses with water sitting out. Nothing else really matters, IMHO. Furthermore, for those traveling alone, it provides extra privacy. In total, China Southern Airlines has a fleet of five Airbus A380s, which the airline operates as its flagship type. Recaro is a German company whose sales neared €600 million in 2018, making it one of the three largest aircraft seat manufacturers in the world. I’m not Chinese or Asian. Thank you for the sincere clarification. Then there was an appetizer of shrimp, scallops, and crab leg. Duly noted. TESTED BY Kathryn B. Creedy PLANE TYPE Airbus A380 SEAT CONFIGURATION 1-2-1 staggered SEAT PITCH 77 in/195.6 cm SEAT WIDTH 24 in/61 cm SEAT RECLINE 180 degrees PRICE Internet fare North Korea is not our “brothers” – they are our enemies, enemies of world peace. No offense Lucky but you come off as kind of a twat here. Within a few minutes of boarding we were taking off and were on our way to Guangzhou. They just kept giving me more and more food, even though there was nowhere to put it on the tray anymore. This site does not include all card companies or credit card offers available in the marketplace. The owner of this site is not an investment advisor, financial planner, nor legal or tax professional and articles here are of an opinion and general nature and should not be relied upon for individual circumstances. The one misdemeanor on CZ causes Ben to label the service ‘awful’. This site is for entertainment purposes only. It is interesting to see what is your standard of “awful service” since I did read your other travel reports and this does not look like the worst one. And just because a flight goes to/from LA it doesn’t mean it’s a prestigious route…. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Notify me of follow-up comments by email. The airline has opened new airport lounges, launched new routes, and ordered the newest planes available in order to enhance their onboard products. Unsubscribe at any time. As another reader said also, Chinese like to keep all plates , as they mix courses. I guess the crew’s English were sufficient enough to understand your requests to clear those plates. Hainan Airlines’ Skytrax 5-star is even more unfounded than Lufthansa’s. I very much like the semi-open cupboard storage space, which is new. Now China Southern's A330 comes in a modern 1-2-1 configuration with 32 seats which go completely flat. There was also an amenity kit, slippers, and some fairly good headphones, though there were no pajamas. Once I got to the gate the agent wished me a good flight and saw that I borded the plane. Opinions expressed here are the author's alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. So bad that I’m willing to fly into Shanghai and then fly to Guangzhou from Hongqiao on China Eastern’s Shanghai Airlines. Passengers aboard China Southern’s Airbus A380s can enjoy their flight in either first, business or economy class. The most important thing in business class is the seat, and that’s an area where TAP does well, assuming you get one of their reconfigured planes.”. I tend to prefer flying MU on their new 777 product these days, service is a bit of hit or miss but they sometimes have really great crews, which never ever happened to me on CZ…, Hmmm, compared to your TAP review, this seems to get much lower marks from you despite TAP clearly being worse. I managed to snag a “true” window seat, so I found the seat to be great in terms of the privacy and comfort. I was very, very comfortable in the business class seat, 1-2-1 configuration on the A380. The service was as you described it. Everything is very clean and professional. Despite having a number of choices for dessert, when I asked for dessert, I wasn’t given a choice and the fresh fruit and tart were just brought to me. Did Ben ask them to clear away the plates? For China Southern, you found the seats good, the food ok, the crew well-intentioned but with some service issues. So what. I’m also from Asia (Korea Republic) and I know what East Asian culture is like! tripadvisor® China Southern A380 Business Class Review: A reviewer of the A380 China Southern Airlines Business Class gave a 5 out of 5. The new 787-9 seat is great though and very quiet and private. But your bottom line is that you “wouldn’t necessarily recommend avoiding them.” This isn’t the full review, so I look forward to an explanation of why additional service failings caused such a different experience from TAP. by Rocky HoranLast updated January 3, 2019. I booked this flight in Business for an upcoming business meeting in Beijing but going to look at some other options now… Has Chinasouthern lifted their cell phone ban? Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. During dinner the FA has refilled my large glass of Cognac at least 3 times (maybe even 4) and I was ready for bed. I will note that I experienced the same in that the FA’s didn’t refill cups during meal service. I fly to China every month from LAX. I guess they happened to be crap again, and then, all the Business Class FAs will be fired lol. There was so much food, I again could not finish everything and was more than happy when the FA cleared my tray table! I just took Xiamen for the first time in J. It’s still not good and they’ve got a long way to go. No matter what seat you’re in, people next to you will not have to climb over or to disturb you while you sleep. For my first overseas adventure as TPG‘s reviews and travel intern, we had our eyes on Sanya, a beach-resort destination on the southern coast of China’s Hainan Island, which is filled with just about every major luxury hotel brand you can think of. I was skeptical about China Southern before (actually I do not do the China big 3 unless no other choices ). “TAP’s soft product left a lot to be desired, though. If you’ve flown China Southern business class, what was your experience like? @Stanley You may have just had bad luck. I had asked 4 different FAs for an amenity kit, headphones, and slippers, and each time they returned to the galley with a confused look on their face and then returned empty handed or never came back down my side of the aisle. Don’t you think the service Lucky got on both of his TAP flights was awful? China Southern flies their Airbus A380-800 in a three class configuration with 8 First Class closed suites, 70 flat bed Business Class seats, and 428 standard Economy seats. Amenities: Above and beyond what most airlines gives you in Business Class. My seat was next to the window and I had a large workstation separating myself from the aisle. Dessert was serviced upon my request: Fresh fruit and a Pineapple Tart. I slept great, so just come in with the right mindset and the flight can be pleasant. When it comes to luxury in the sky, mainland Chinese carriers are not known for offering best in class products. Alhoewel de Chinese maatschappij vooral internationaal vliegt met het grootste passagiersvliegtuig ter wereld, wordt er ook binnen China gevlogen met een A380. This meal was as large as the first one and was more than enough for one person to eat! The superjumbo will be replaced by a smaller Airbus A330, although China Southern is hopeful the superjumbo will return next summer (that's southern hemipshere summer, for visitors from above the equator). You are both suggesting that a business class passenger–on a prestigious route, no less–should act as his own busboy? There was just one counter serving first and business class, and two counters for eligible SkyPriority passengers. Then, after I had finished eating, the FA came and took my tray and appeared back with the dim sum and congee! Update: Read my full China Southern Business Class A380 Los Angeles To Guangzhou review. A spokeswoman for China Southern confirmed to Australian Business Traveller that the A380's last Australian flight – at least for now – would be on February 21, 2014.. It’s not a US carrier. Flight Attendants In China Told To Wear Diapers, Alaska Mileage Plan Changes How Status Is Earned, Cathay Pacific’s A321neo Business Class Revealed, Thai Airways Selling Boeing 747, Airbus A380 Fleet, Best Airline Credit Cards for Miles & Points, China Southern Business Class A380 Los Angeles To Guangzhou review, the, ahem, interesting experience I had when I took this exact flight in first class a few years back, Emirates Launching Flights To Santiago As Of July 2018, US May Require COVID Testing For Domestic Flights, Official: United States Adds New South Africa Travel Ban, US Will Require International Travelers To Quarantine. @Schar Ben is right. @DC though I agree that Taiwanese airline EVA Air is a great airline, Ben was comparing Chinese SkyTeam airlines, not star alliances nor Taiwanese airlines included. I was curious to see how this flight would turn out, given the, ahem, interesting experience I had when I took this exact flight in first class a few years back. If you'd like to participate in the discussion, please adhere to our commenting guidelines. The main cabin offers 8 Platinum Private Suites and 352 seats in Economy Class. I grabbed one for I was thirsty and instead of being cold or room temperature, it was hot! These agents also boarded the bus with us and then walked us through customs, bypassing the line of those waiting in economy class. Even on the flight where Lucky got food and drinks, the crew sounded awful. Not to mention it’s a huge upgrade to the CZ hard product that use to ply the route before the China Southern A380! So I needed to find a way to get myself to Asia. Really? 7 hours later, I woke up, somewhere over Russia, and by looking at the map found that we still had 6 hours of flight time! Hello from Guangzhou! There were 3 options for both breakfast and dinner. I went on this flight once and there was a male Dutch flight attendant who was very professional and attentive. First Class suite, Biz Class middle seats, and Economy Seats, Business class seat in the bed position and upright. Alcohol, (cocktails) are not their thing. To treat yourself better, simply do not fly Chinese airlines anymore (except those in Taiwan). I could handle stacking my own china (that doesn’t quite make you a busboy by the way) for a cheap flat bed. After several attempts of asking for milk, I simply gave up. I mean usually busines is like 10-20 pax while om A380?? The crew wasn’t friendly, the food was just alright, the wine selection was disappointing for an airline based in a country with incredible wines, and the amenities were unmemorable.”, “TAP consistently publishes low fares in business class, so I wouldn’t hesitate to recommend them, assuming you can get the new business class. Your email address will not be published. By the time dessert came, fresh fruit and the pineapple tart, I was so full I could barely breathe! For the main course I ordered the stir fried lobster in ginger garlic sauce, with seasonal vegetables and steamed rice. Food: Meals are large, tasty, and there are plenty of options available. the food looks decent, they have got a decent champagne, they do not bother you till you call them…. During the next 6 hours I did what everyone does on the plane, I tried to sleep, walked up and down the aisles, grabbed a snack from the forward bar, watched some movies, etc. What Could Biden’s New International Travel Restrictions Be? Ben, what about Garuda Airlines in Asian ranking? 南航官方网站，中国China Southern Airlines Co.,Ltd.公司简称南航，天合联盟成员。 About BenBen Schlappig (aka Lucky) is a travel consultant, blogger, and avid points collector. Another issue was that there was no ice for drinks, so in the case of wanting a cool beverage one would have to track down a flight attendant. Then there was clam chowder with bacon curls. Clearing away the plates after each course would have been preferable, but even though they didn’t its HARDLY an insurmountable challenge to eating and enjoying your meal! The plane: An A330. Later on, the airline will deploy the A380 on international routes. Your email address will not be published. Matt Brown flies from Auckland to Guangzhou aboard China Southern's flight CZ336. Let’s start with the seats. I sense some bias here…. China Southern ordered 20 Airbus A350s in 2017. While giving us everything at one time might seem ridiculous, to Some Chinese, it’s ridiculous to serve sporadically. They told me as I had a Korean Air ticket I must refer to Korean Air – their flight and their flight number. That’s possibly the single biggest sparkling wine quality upgrade any airline has ever made (in fairness, I’d probably say the same if they had gone from Duc De Paris to Korbel, so…). Breeze Airways Wants To Pay Pilots How Much?! Economy class passengers were packed like sardines into large buses and first class passengers had the exact same VIP vans as we did, however they rode with only other 1st class passengers. Do you have a better picture of the wrapped vegetable sandwich, i really want to see what that was because it just looks like a cake. In this case, Ben was comparing the best Transpacific airlines, not Chinese Airlines, so Taiwanese airlines could of course be included. China Southern Airlines: International Business A380 - See 4,923 traveler reviews, 1,420 candid photos, and great deals for China Southern Airlines, at Tripadvisor. Economy is the stuff of dreams. I love the fact you get two pillows! Even on their domestic flights. I couldn’t use my phone during flight at that time so I am only going off what I can remember. I never specified “Korean” airlines – I meant all airlines located in East Asia, except PR China. and THIS is the airline AA is drooling, swooning, and fawning over, and desperately wants to invite into oneworld because they’re all so desperate for ANY mainland partner ? Even Xiamen Air of PRC is not like this mess of China Southern! Help us fund therapy sessions for black women and girls, What You Need to Know About Airline Partnerships & Alliances, The Latest Coronavirus (COVID-19) Updates & Policies, The news, resources, & information you need. In terms of bang-for-your-buck business class, CZ is outstanding. China Southern, by contrast, looks to think differently about its market. @Jay dude, don’t bring others down based on your Korean superiority complex syndrome. The first paragraph remains correct, thanks! Snacks during the flight are not obvious but can be arranged by asking an FA according to the inflight menu. JAL flight attendants and check in staff are amazing. Class: Business. You put China Airlines before Xiamen????? My guess is CZ outsources LAX to China Eastern since CZ only does one flight a day. Looking at the pic, you could have just scraped the salad remains into the soup bowl and then stacked the two bowls together on top of the salad plate….and hey presto! Seems like you are just a typical spoiled brat. I go to various locations. They were quick to respond to call buttons, though between meals cold drinks were served in plastic cups. Now I wonder: wouldn’t the “poorer” service be linked to the A380 where mostly the whole upper deck is business class? During the flight the crew only responded to call buttons and never passed through the cabin, which I don’t necessarily mind, since it minimizes noise. The FA asked me what cheeses I wanted, I was greedy and asked for all three. No matter why Hong Kong Airlines is ready to challenge them directly on the west coast US to HK routes. There is a smaller cabin with six rows in the forward section, with the main section behind the second galley. Seat was good However, she seemed as though this was unusual; either way, I my belly and my pallet were highly satisfied. MU has gotten better, I think. The pillows were really thin, but I was able to sleep comfortably by using both of them and then getting two more from an empty seat to cuddle with. It’s a labor issue on TAP to have surly disinterested crew who interact as little as possible? China Southern Airlines A380 adopts the classic three-cabin arrangement (First Class, Business Class, and Economy Class) with 506 seats. Yeah,maybe FAs thought he wasn’t finished,since they’d expect an empty (finished) dish. I must commend Ben for ranking CI as having the superior business class product amongst the SkyTeam carriers. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Amenities: Above and beyond what most airlines gives you in Business Class. The friendly agents appeared to be agents of China Eastern not CZ for they had CE branding all over their uniforms. The upper deck features 70 flat-bed seats in Business Class and 76 seats in Economy Class. The forward bar had a number of spirits, some fruit juice, milk, fresh fruit, and some delicious chocolates and a bowl of fresh fruit. Good comment, although I was saying that service can’t be so awful if all Lucky could complain about was a lack of plate-clearing. The lower deck is configured in a 3-4-3 setup which is an immediate setback from their A330 product which sits in a 2-4-2 configuration. There was a comfortable duvet, a mattress sheet, and each passenger got two pillows. My 6-year-old son can do a much better job. China Southern Airlines became the first Chinese carrier to take delivery of an A380 aircraft in autumn 2011. At the ceremony, China Southern Airlines unveiled its spacious and comfortable A380 cabin, featuring a total of 506 seats in a typical three class configuration, including eight luxury first-class suites, 70 lie-flat business-class seats and 428 economy-class seats. flew CZ to AMS from MNL via CAN a few years ago. Maybe this is unusual, but the FA looked at me like I was off my rocker, she repeated to me “You want all three? You talked about chinese customers but you would never see this kind of service onboard CX or KA and not even AA on LAX-HKG !!! The food ex-LAX was mediocre to say the least but ex-XMN was surprisingly good both intra-Asia and transpacific. I was already full from round 1, I couldn’t’ imagine eating round 2. Seats can be laid down into a … Not sure about airlines,but in some countries it’s disrespectful to leave something on the dish. 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