Under the Contract ID drop-down, choose the account from which the money code will be drawn. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! Get special fuel discounts and save on products and services for your business. All Rights Reserved. Enter a brief description of the new policy, then click Create. Description of Complaint: In the Issue To field, enter the payeefor example, the driver or merchant. Your email address will not be published. WEX took nearly $4,000.00 from my business account. NEVER let this company get your bank info. Related Article: Introduction to Credit Card Processing Rates and Fees. Charged to my bank account, we do not own a card. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. How can I go about it? Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? They do not give time to make payments. Please cancel my account. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. Enroll to Use State Fleet Card for Fuel Purchases - California This company didnt send me any Cobra benefit and ignored my requests. We are FSA account holders that are managed through WEX health. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Select the date you want the payment to be made. They lost a very long term customer over this. Worst company in my 50 years of being in business ! Insert the card into the pump or attendant swipes the card in the station. There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Enter and confirm an email address. When you take fleet cards, the funding time depends on the type of card and the processor. Youll want to find a company that will charge you as close to cost as possible. We find that their service and management algorithms are needlessly obstructive. Looking that way. I have been trying to get my claim processed for a month now. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! EFS accounts | Customer support | WEX Inc. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Our card works at a variety of merchants. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. UPDATE: Not menti. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Ask us your questions here. The total cost will depend on your processor, the amount per transaction and number of transactions you take by credit card, what type of fleet card youre taking, and more. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! WEX is complete rip-off. Sent payment again by certified mail, they received it, but Charged $85 late fee twice This information is captured at the time of the sale. Receive your Esso Card Partner with WEX | About | WEX Inc. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. If you would like to interview Phillip for your story or podcast, please reach out here. WEX Fleet Card Driver Video - YouTube Fleet cards go by a few different names. Portland, ME USA 04101. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Click Look Up Cards. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. It is a shame, I was a client for about 20 years. Choose User Administration from the drop-down menu, then Manage Users from the fly-out menu. We may earn revenue if you obtain services from a provider that we recommend. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. I have never gotten a paper receipt ever in the last 10 years. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. We're happy to help. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Wex gas card approval NO PG! - YouTube The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. These processors offer Quickbooks integration and have low rates. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Still, businesses must have specific equipment set up for companies to accept them. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Why would you need to show a receipt from your dr that does not even make sense? I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Exxon Mobil should be aware of this. Even after we paid their extortion money, WEX kept our account locked. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. They have a long history of giving back, engaging with local. Disreputable? Worse liar company. Both private businesses and the government use fleet cards. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. What if additional documentation is required? It is also a great way to encourage businesses to start spending again as many consider curtail spending. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. WexLocationCode.setTransientValue("wex02"); On the Card Details screen, set up the info needed for this card, including policy number and card status. This address will receive confirmation of payment. How does this make any sense whatsoever?? They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. Attempts to reach a representative for clarity were again unsuccessful. In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. I am the bookkeeper for a company vexed be WEX. Simply add a few details about yourself and the application will be submitted in minutes. Wex Fleet has left a very bad impression. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. They didnt send or email a notice that amounts were due. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen NO. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? Which I give them, but now Im denied? I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Then they lied again about how I would get an email from their fraud dept resolving this. But within the category of purchasing cards are several different possible rates. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Deny most claims with no reasons. CANNOT STRESS THIS ENOUGH!! Your email address will not be published. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. CardPaymentOptions.com, Inc. All Rights Reserved. Having issues making the most of your WEX experience? I am being told that all is done by email and there is nobody I can talk to over the phone. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. I use my premium refunds to pay for the next months premium. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. I have been instructed a different way to close the account each time I call. As a result, standard interchange rates that are the standard of such networks are not applicable. Karma wins in the End Im paying it off in a couple weeks and closing the account. RIDICULOUS!! Now the meat of the matter what its going to cost? Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant No way to set up an auto pay. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. How do I enter a fleet card in My Wallet? - Upside It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. It is accepted only at ExxonMobil gas stations. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Other Fees Additional card:$8 per card. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. * Required Field First Name * Last Name * Business Name * State / Province * In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. A few months later an obnoxious debt collection company starts hounding us. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. 2023 Host Merchant Services. In business, time is money. They are trying to cover up their lies by sending some spam emails as well. For example, a gallon-per-transaction limit for a type of fuel. We have no recourse. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments I made a payment on my due date of June 28, then paid off my full statement balance on July 6. WEX adds Visa to virtual payments offering. How fleet fuel cards work. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. However, they all have different requirements and costs for acceptance. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) Hopefully they get banned from my state at least. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Universal Fleet Cards These are fleet cards offered in partnership with traditional card networks and can be used anywhere those card networks are accepted. Thats not good enough and want explanation of benefits. The Prompts Information section appears. Click here to earn a reward. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them.