We purchased a set of Whirlpool Calypso washer and dryer in 2001. According to allegations in the complaint, the Kenmore Elite Calypso and Whirlpool Calypso washing machines are prone to mechanical and electronic problems, including premature U … Sometimes these valves are not turned on at all. He said Whirlpool would call me back, that it took 3 business days for them to locate a new company. I’m just the middleman in all this.” He gave us a case number of ** and said we could use that number when calling in. Whirlpool Ultimate Care II LSQ9564J Top Load Washer. Honestly, you’re better off using your freaking hands than buying these crappy machines. The entire vent line was clear and the air flow coming out was strong. As soon as he left after "repairing" it, I tried to run a load with NO detergent. Then the clothes after you’ve worn them a few hours gets that mildew smell from them not being properly dried. If the noise is a loud thumping, the load is probably unbalanced. I am more than likely going to have to scrap this brand-new piece of Maytag Whirlpool junk dryer and buy a new one. She informed me that the technician from Goodies Inc. hasn’t sent in all the notes yet about the service call, but he did say, the dryer was good. This appointment was scheduled on August 20, 2020 giving ample time to send another technician, but Whirlpool already has our money of $570.00, and we desperately need the dryer working. This is the first time the machine has ever given me a problem. I canceled the October 9, 2020 appointment with Goodies Inc. September 18, 2020 Friday 1:06pm. It was almost as if he was reading from a cue card. @Debbie Lee Unsubscribe easily. I asked if they would just be kind to swap it out for another one and I got a HARD “No.” It’s now almost August and have yet to get a full cycle completed out of a $1,300 front load dryer! phone service or lack thereof and lying to customers. ... 3. I purchased a Whirlpool Calypso washer about three years ago. Worked great then problems. I called M&H because of the bad experience I had with A&E. He was once again parked in another homeowners parking spot. So much for the tablespoon of detergent. She said she wanted to send us a test kit to check air flow, because she was still on the notion there was a venting problem. They just get to keep sending A&E out, and I just get to keep taking time off of work. They send a want to be technician who doesn’t even have mediocre skills to service appliances from a little back-alley side-road establishment they call a “Professional Business.” Whirlpool and Goodies Inc. Standard Business Practices are Unprofessional, Unethical, and should be Illegal. July 30, 2020 a week later, the technician from Goodies Inc. arrived at 3:00 pm. I tapped on the window and he very rudely looked at me and said, what?? I informed Carla that he bluntly lied, and once again, I thoroughly reiterated the entire events that took place on that service call. When he pulled up my account, I explained everything to him. Be the first one to find this review helpful. I feel like throwing it in the back of a truck and dumping it on the front lawn of Whirlpool corporate HQ. If you can rock the machine back and forth even the slightest bit when it is turned off, then the legs need to be adjusted. This company is not yet accredited. I called Whirlpool and they refused to even entertain my calls about this machine. I filled with with clothes, detergent and softener and when I turn it on "NOTHING". We’ll start sending you the news you need delivered straight to you. The A&E person states that Whirlpool must so state. I want the thing taken out of here and a new washer replacement. I thoroughly explained everything to her leaving out no details. I tried to call them multiple times, but could not get a real person to talk to or chat with. I make sure I let everyone know at our local Menards and Sears what a hassle it is to go with Whirlpool. Interesting, no? Unplug the washer for 1 minute from the electrical outlet. The spiral movement of the axis of a rotating body, such as the oscillation of a spinning top. 2:18pm I was connected to the Customer Care Resolution Department, not a manager or supervisor. It runs very little water in and runs it in, stops, runs a little more, stops, etc. If you hear a loud rattling as the drain pump runs in a front-load washer, check for coins or other debris in the drain pump filter. He didn’t do any thorough testing of any kind. Turn the mode dial to NORMAL. The other problem I had was the serial number was on a removable tag inside the washing machine and it came off from the moisture. He was wearing swimming trunks, the same loosely stringed untied hiking ankle boots, and mismatched socks. © 2004-2021 ComplaintsBoard.com. It shredded some clothes early on and a repairman came out - under warranty. I purchased all my appliances, all Whirlpool, which now causes me to doubt my initial investment. ... WHIRLPOOL Calypso Matching Dryer Failure - Code Condition - Check/Repair The Whirlpool brand, maker of the Duet and Cabrio model, is a leader in washer and dryer sales in the United States. It vibrates so loudly like someone beating on the side of the washer toward the end of the spin cycle that I would be ashamed to run it if anyone was visiting. Calypso Washing Machine Manual Recent Whirlpool Calypso GVW9959K Top Load Washer questions, problems DIY tips, support, troubleshooting help & repair advice for all Washing Machines. Hose leaks. I have a Whirlpool Calypso model washer. August 10, 2020, I called Whirlpool and sat on the phone most of the day waiting to speak with a Customer Service Rep which never happened. Thank you for your time. I wrote them, no answer. Whirlpool Calypso Washer GVW9959KLO is stuck on "Normal Wash" and 44 minutes showing. I bought my Calypso piece of junk in November, 2001. Troubleshooting guide with step by step instructions for repairing Whirlpool direct drive washers : Appliance information center. It's making a funny noise and not spinning, or even worse, it's … Whirlpool evidently gave them the wrong part numbers, or series numbers twice, so parts had to be sent back twice. You just threw your money down the drain. What we do in life good or bad comes back to us. I bought my Calypso in 2003 or 2005. Whirlpool Calypso introduced in 2000 is the first vertical-axis high efficiency top loading washer. They would send a repair man under the one year warranty plan, but it they find nothing mechanically wrong with the machine, I would have to pay for the service call. You can also read on to learn the basic ways to reset Whirlpool washing machines. No pun intended. I have another service call scheduled on this junk washer as we speak. But now, something's wrong. I had previously owned a Whirlpool washer so when it broke, I decided to buy another based on previous experience. Free expert DIY tips, support, troubleshooting help & repair advice for all Whirlpool Washing Machine products. Just like the earlier posts. CA Cl Average current limit Or Instantaneous current limit If a status signal comes back from the motor … Nothing else was done. She then turned around and asked me what Goodies Inc. hours were? I told him to pull up the entire account of all my calls and everything that had transpired, not just that case number from the technician. He said we would be getting a call in the next few days from either Whirlpool or Goodies Inc. and found no problems. I purchased a Maytag Neptune Washer in July 2005. I am setting on a brand-new $570.00 piece of junk Maytag dryer that will not dry my clothes properly. It’s easy to carry a title, but if you can’t back it up, then don’t have it. I will NEVER purchase an NSI extended warranty again. A&E has been out multiple times, approximately 8 or so. I then, asked her how the problem with our dryer would be resolved if the technician lies again, and she said we would have to get another technician to come out. It should only drop to 125-130 the lowest. Pump. When the test kit from Whirlpool arrived a few days before the September 14, 2020 appointment, we ran the test 3 times with the card falling off the handle within the first few seconds or first complete turn of the dryer drum. Remove any hard water deposits using only. I purchased a Whirlpool Calypso washer about three years ago. I explained the problem we were having, and she set up an appointment with a company Whirlpool uses to service appliances in our area. I will give those companies a chance before I ever buy anything serviced by Whirlpool again. I told Demetris that if he didn’t help me and do the right thing, bad things would come back to him, because none of us can do ugly and get away with it. I asked him if he was a manager or supervisor and he said no. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. You may need to remove some pieces if the washer … He said if they couldn’t fix it, then the company would probably send us a new dryer. They have also missed two service calls that they scheduled (one of which the repair man said he set me up for, but apparently never did). I asked Amanda if the technicians wear shoe covers because we don’t allow shoes worn in our home. Had the pump and other parts replaced about 4 times over the years. Unsubscribe easily. I have finally decided to let the extended warranty expire and let the machine go where it should have gone in the first place, in the dump. Here is the meaning of the CA and CL codes for your washer. We had the settings on extra dry, more jeans and so forth. He was talking to this supposed master technician from Whirlpool. A class action lawsuit has been filed against Sears and Whirlpool in regards to allegedly defective Calypso Washing Machines on behalf of purchasers of the machines. When he came in the door, I asked him to put on his shoe covers, and he said they don’t wear shoe covers. When he finally came in, we were taken back by his appearance, which was worse than the first time. Whirlpool is aware of ALL my complaints over the past few years regarding this washer yet they refuse to replace it. He said although the dryer was working fine on paper, he knew there was a problem, but he didn’t know how to fix it. Whirlpool doesn’t care about their customers. The machine would shake violently and bang against the wall and dryer. Amanda assured me that the company Goodies Inc. was very professional, and they would wear shoe covers. The washer … The latest thing is that I get different error codes with each wash. All error codes occur as the cycle abruptly ends and the clothes are soaking wet. Problem: Washer is making loud noises. Do not use an extension cord. Top-Load Washer Won’t Start — Washing Machine Troubleshooting The extra electric that I am using to run it so long is terrible. Within that 2.5 months, and the problem getting worse; we knew there was a problem with the dryer itself. I’ve called about 12 times for the issues since I purchased the machine in January. Machine not eligible for class action. We starting get LD on the screen. For those of you who feel the same, BE CAREFUL....Whirlpool makes a number of different products under different manufactuer's names. She said if I wanted another technician, I would have to reschedule it on another day. She said Goodies Inc. was the only company in our area, but she would request a different technician. He didn’t say anything until my son left the room, and replied to me, it was normal to drop to 100. I kept calling and complaining about the issue and Whirlpool kept sending their technicians who made up problems. ), By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I would not buy another product from them. I suggested from the testing we did that maybe it was a thermostat problem. … Check pump. My wife said she put in the carpets from the bathroom. Whirlpool Calypso Washer Repair Guide GVW9959 Downloading manuals is also a convenient way of obtaining a back-up in case your original ... Calypso Washing Machine, and have had problems, you are not alone. He said he was going to call Whirlpool and talk to his supervisor to see if they could fix it. I once again asked him, and again he just looked at me. Kind of odd since it's only my wife and I, so the washer only is used a couple times a week. He said he would submit a request to have a new company come and take a look at it. I have a Calypso and it doesn't fill the drum with enough water to wash a gnats [censored] . Turn the dial counter-clockwise one click left, clockwise three clicks, counterclockwise one click, and then clockwise one click. 1,413 Questions. Last week, the machine finally died. The dryer manual says it should only drop to 125-130. I asked her if my message had been given to him, and she replied, yes. Most homes have a hot and a cold valve knob that must be turned. The best way to know how to reset your particular Whirlpool washing machine is to check the owner’s manual. Kind of odd since it's only my wife and I, so the washer … Best Buy replaced it under the Lemon Law last year with same model at my request. Since then I have had two repair service technicians and got nothing accomplished. He then opened the dryer, closed it, and turned it on. After he moved his van, he spent a few minutes sitting on the steps calling the “supposed” master technician from Whirlpool. I replied and told him that was only one shirt and to imagine an entire load of clothes. Unsubscribe at any time. This happened a few more times with him increasing the time. Tech came out for a service call and said he would have to request almost all new major parts. Get shopping advice from experts, friends and the community! I will call Whirlpool in the morning. We value your privacy. The shirt was still damp in several areas. The remedy for the class action did not seem to protect me as it was only for those who had previous service issues. She introduced herself as Carla. That wasn't a good one" response. I did some trouble shooting, ohm'ed out the solenoids, etc. He said “I’m sorry I can’t fix your dryer. When the service man left today, he told me he was ordering a bunch of new parts, including the circuit board and wiring - WHICH WERE JUST REPLACED ON THE LAST VISIT!!! It was delivered to our home on April 22, 2020. I went to their website and emailed my complaint three times before they finally replied. In my old washer I could get 2 loads done in the time I can do 1 now. Your Whirlpool washing machine is one of the most used appliances in your home. I have has a piece of clothing shredded like it was slashed with a knife. I now wash those three rugs individually and always check the lint collector at the back of the tub after every load of laundry. If your Whirlpool washing machine is not working correctly, resetting it can often be enough to get it back in running order. As time progressed within that 2.5-month time frame, we were having to put our clothes in for 2 full cycles time setting to dry one load, and even that was not enough. They’ve got a nice little hustle going on. For example, it may … I have to rewash the clothes . He also had on mismatch socks and a pair of loosely string tied hiking ankle boots. Our content is intended to be used for general information purposes only. He put his hands on the venting pipe of the dryer and a few moments later, he said, the dryer is hot, and the air flow is good. I am in the middle of yet another Calypso nightmare. Between August 15-19, 2020, we put a temperature meter gun on the back of the exhaust of the dryer vent. I was turned down in the class action suit because I didn't have repair bills for the repairs done under warranty because A&E never left me any paperwork when they came out (nor did anyone else) so I'm stuck with a piece of junk that breaks down every couple of months since day one.