Supervised the operations staff, including order processing, shipping and material documentation. Prepared and conducted performance appraisals and resolved associates relation issues that arose. Disciplined subordinates when violations of company standards, policies and work ethics within union guideline agreement. Coordination. Spearheaded effective changes to existing methods, resulting key process improvements in accuracy and efficiency within data management department. Established a strong record of leadership accomplishments with this roof truss manufacturer and managed daily facility operations. Checked and validated employee payroll and necessary paperwork. Developed customer profiles and technical documents in compliance with company standards. ENFORCES STANDARDS. MAXIMIZES STAFF UTILIZATION An operations manager is responsible for proper management of the organization's most critical asset—its people. Operations managers are often the glue that holds an organisation together. Charged with accountability for annual operating budgets, including capital expenditures, payroll expense, and inventory/supply levels. Conducted safety meetings ensuring proper practices and techniques were followed. Led Performance Management team responsible for preparing 26 employee Business-to-Business electricity sales & customer retention team for success. Expedited customer complaints and consistently achieved a high level of customer satisfaction. Reported to Director of Operations Dedicated Division Promoted from Extended Coverage dispatcher to Operations Supervisor within 2 years. Utilized UPS, RPS and Fed Ex computerized systems to ship packages- ensured prompt departure of priority packages and LTL shipments. Planned and executed key operations including supervising operations; implemented new standards across practices and procedures to streamline logistics. Assisted the Clinic Operations Manager to ensure compliance with facility budget, maintenance and state/federal regulations. Assisted with three paper account to WMS conversions for warehouses spanning more than 700,000 sq. Handled customer complaints and escalations by taking ownership and follow-up with customers. In a way, an operations manager is like the business equivalent of “big brother,” sprinkled with a little bit of Sherlock Holmes. Handled payroll discrepancies for dispatchers and security officers. With the help of scheduling software, operations managers can schedule their personnel based on skills, seniority or desired workload, as well as track time off and view staff availability and number of hours scheduled. Planned production schedules to meet timely delivery to Customers. 3. People Skills. Managed daily operations, including manufacturing/assembly, production scheduling, shipping/ receiving, and maintenance. Created PowerPoint presentations for upper management based land application and development strategies. Planning and Organizing. Administered training to incumbent operations supervisors, office personnel, warehouse leads, and delivery installation specialists. Provided communication and feedback to direct reports and upper management. Data Processing Skills. Managed Payroll on a daily basis and helped minimize discrepancies by process implementation. Utilized Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) to complete daily duties. Submitted internal and external purchase requisitions to ensure adequate inventory of supplies and equipment for daily operations. Delivered performance reviews of team members, conducted disciplinary counseling, and completed and filed all necessary HR documentation. Facilitated regular safety meetings and assured maintenance of a safe work environment. Supervised both State Side and International Operations Teams which required implementation of processes, procedures, and production/quality standards. Improved process flow using Six Sigma tools to eliminate wasted time and increase productivity/efficiency. This position, of course, brings with it many duties and responsibilities that have to be fulfilled. Managed multiple warehouse operations in storing finished product and arranged the logistics in domestic/international transportation. Managed all Hazardous Materials for outbound operation. Partnered with other departments and responded to questions from internal staff to ensure compliance with operational performance standards. Named Physical Security Representative, monitoring CCTV, preventative maintenance of fire and intrusion detection systems. Increased productivity and turnaround time across all operation centers by implementing and managing process improvements and platform enhancements. Ensured timely professional development, training, education and evaluations for supervised employees. Ensured excellence customer service through training associates, building strong relationships with customers, and personally addressing customer complaints. Supplied regular communication to all departments regarding operational issues, processes, customer requirements, etc. Conducted studies into new methods-increased inventory management accuracy from 59% to 99% throughout warehouse inventory locations. Motivated, multi-tasking leader is eager to continue to further my career in the health system by utilizing communication, customer service, education, experience, organizational and technological skills. Ensured customer requirements were delivered on a timely basis. As an operations manager, you need to learn how to hand over specific tasks to your team members. In addition, measuring and tracking individual personnel performance will provide feedback that helps focus on issues and success factors that will improve the overall organization's performance. Managed contractor performance on a daily/weekly basis and ensured company standards for safety were met or exceeded. The skills required of a shift supervisor vary by company. Identified project complications and developed innovative solutions and corrective actions by providing support to management and coworkers. Instituted internal evaluation programs and process improvement measures to prepare the organization for annual inspections and audits. Conducted safety observations to ensure compliance with all safety policies of the organization. Created reports, conducted financial analysis and established processes based on company policies and Sarbanes-Oxley Compliance. Promoted rapidly from starting position as data entry operator to office manager to Operations Supervisor. Implemented operational plans to achieve designated objectives, established performance goals, and quality standards. Identified, managed, and executed FDA, SQF, AIB, OSHA, and lean manufacturing policies and procedures. Assisted in the development and implementation of a formalized performance based scorecard to aid in an equitable performance management process. Resolved employee relations concerns by collaborating with Human Resources. Conducted store wide staffing, recruiting, interviewing, on-boarding coordination and compliance/administrative functions. Performed personal security and logistics functions, and assisted with humanitarian relief projects benefiting local populations. 1. Highlight competencies like communication, leadership and creative problem solving. Objective : 3 years of experience as an Operations Supervisor. Maintained a thorough and comprehensive management of administrative functions. Increased facility performance at cost by developing and implementing new processes that better aligned with Six Sigma and Continuous Improvement methodologies. Consulted with Campbell's and Tropicana on rate negations with LTL and truckload contracts and on time delivery reports. Conducted regular call monitoring and calibration sessions to provide continuous employee development and to identify additional process improvements. Provided general risk management and ensures appropriate safety standards are met. Operations management careers are varied and the rewards can be plentiful. Performed all safety training including Hazardous Materials, OSHA regulations, CE Safe Driving modules, and Material Handling Equipment. Obtained Green Belt certification for Six Sigma Methodology. Coordinated job requisitions with Human Resources and interviewed prospective candidates. Scheduled delivery and pick up times efficiently support daily operations and customer requirements. Adhered to OSHA and other relevant safety and regulatory requirements, including environmental and hazardous materials standards. Provided constructive feedback and guidance through delivery of formal performance reviews and appraisals. Researched and implemented optimal personnel training techniques to identify clear objectives in necessary procedural training programs for staff. Assisted management in hiring process, performance management, and disciplinary actions. Recognized for preventing team performance and behavioral problems before becoming irreversible, as well as, thoroughly documenting employee disciplinary actions. Conducted performance reviews, supervised officer incident reports, maintained compliance pertinent to all training/development and managed security personnel disciplinary action. Maintained a clean and orderly environment in all operations areas of the Regional Processing Facility. Trained and instructed 12 staff members in security operations, facility management and reporting procedures. Managed quality process and transportation in accordance with company policies and procedures to obtain optimal profitability. Managed daily operations and ensured excellent customer service to internal and external customers. Key Operations Supervisor Skills. Participated in Six Sigma team that identified and minimized unnecessary processes, resulting in efficient communications and improved customer satisfaction. Monitored Hazardous materials by enforcing Occupational Safety and Health Administration standards. Developed company-wide employee performance standards initiatives and information sharing strategies. Supervised all staff with responsibilities including interviewing, hiring, negotiating salaries, and performance evaluations. Operations and Management Skills to Mention Food service supervisors handle a variety of managerial tasks on daily basis without actually holding a manager title. Scheduled vacations, tracked attendance and handled disciplinary actions as needed. Highlight competencies like communication, leadership and creative problem solving. Responded to general inquiries and internal/external customer concerns and monitored key performance indicators to rectify negative trends. Created reports, daily spreadsheets, weekly presentations and documents using MS Excel, PowerPoint and MS Publisher. Determined workloads, established work schedules, monitored performance, and conducted performance evaluations. Business / Functional Management Execute their operational and technical duties in line with organisational directives, as provided by the Superintendent or reporting line manager. Presented data trends and provided insight while communicating interpretations of best practices to internal and external customers. Magnified accounting operations by accurately managing AP/AR and daily banking ticket reports after being promoted to Operations Supervisor. Provided excellent customer service to ensure all documents related to inbound and outbound shipments were expeditiously routed and received. Managed cashiering, customer service and quality photography imaging goals as Operations Supervisor. Provided direct supervision of all customer service representatives, inventory control clerks, and administrative assistants. Motivated and developed teams to meet production goals while maintaining exemplary customer and employee retention. Conducted quarterly performance evaluations - providing beneficial feedback to employees on work performance - that increased individual and organizational performance. Provided existing staff members career development planning/counseling in preparation for potential advancement opportunities. Administered disciplinary actions to hourly employees when necessary to maintain high company standards. 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Designed and administered formal and non-formal after-action performance reviews during simulated military exercises for counter-insurgency tactics. Assured productivity, cleanliness and quality standards were maintained. Conceived, planned and directed professional development program for 3,400 employee organization. Supervised the operations of a 36 door LTL terminal with a team of as many as 30 employees. Other helpful skills include management experience, attention to detail and time management. Prepared daily reports, maintained payroll, and handled cost-efficient/customer service concerns. Provided input to leadership team regarding employee's performance appraisals, professional development plans and promotional opportunities. Established operational Policies and implemented process improvements to ensure superior quality and outstanding output of private label dog and cat food. Developed Standard Operating Procedures, Division Policies as well as Safety Procedures. A successful operations manager knows how to prepare sales projections and expense budgets, and analyze profit & loss statements and balance sheets. As a logistics manager, you must develop the ability to make accurate predictions of the possible needs of your company, as well as outcomes of actions made anywhere in the entire supply chain. Supervised facility management and administrative functions in a high risk in a hostile environment. Coordinated maintenance warehouse equipment, kept records and reports. Here are the qualities you need in your Operations Manager Resume Skills … Reviewed correspondence and documents prepared for signature to ensure compliance with regulation. Performed and maintained Daily/Housekeeping Audits to ensure that all lines were in compliance with FDA/GMP Rules and Regulations. Scheduled all required united auto workers safety training classes. Coordinated and scheduled all mobile equipment PM's based on OEM recommended intervals while maintaining equipment availability and maintaining production schedules. POSITION TITLE: Operations Manager. When the hiring manager is looking over your resume, they want to see your skills and abilities. Managed complex daily logistics and trained and supervised staff at two locations for a high-volume regional shipping company. Maintained all records and data related to Department of Transportation and Occupational Safety and Health Administration (OSHA) programs/regulations. Performed audits on LTL, TL, Ocean and Air freight invoices and reviewed bills of lading for accuracy. Researched customer complaints and escalated situations providing solutions to complex issues. Managed research and analysis operations; directed inventory/supply, human resources, and administrative functions. Utilized many forms of warehouse equipment with a focus on safety and proper maintenance. Documented performance concerns and worked with Human Resources to effectively manage poor performers. Verified required inbound/outbound receipts with floor lead, ensuring that all products are properly counted and received into WMS system. Organizational abilities refer to the ability of the operations manager to focus on different projects without getting ... 2. Even just by the sound of it, a logistics manager seems like an imperative position in … Presented safety information and performed safety training on staff. Supervised vault operations staff; operational policies and procedures; and monitored controlling operational costs. Performed personnel supervisory responsibilities including hiring, performance appraisals, orientation, training, mentoring, coaching, and development. Administered corrective action, according to Company standards. Attended weekly meetings, and respond to emails, Microsoft word, PowerPoint, excel knowledgeable. Precision is a closely related skill. Preserved a safe work environment through the compliance with OSHA regulations, in-house safety projects, counseling and accident investigations. Operations Supervisor Job Essential Skills. Interviewed, trained and developed subordinates as well as disciplinary actions up to terminations when necessary. Provided technical expertise and performed research to identify and assisted in developing logistics operational concepts. Trained, coached, and developed high performing staff members, including salaried employees, to leadership and management positions. Designed and Implemented a preventative maintenance program for sewer collection system. Evaluated staff members on their work performance, execution of duties and made reports regarding any internal or external incidents. Assessed personnel and material levels to determine production schedules. Implemented job safety procedures making sure all personnel including myself followed these procedures. Supervised over the logistics operation in the Atlanta Hub were we handled over 50,000 packages a week maintaining OSHA standards. Recovered existing partial client files through establishing a cohesive administrative system designed to coordinate daily operations. Implemented productivity and quality standards while ensuring immediate adherence. List of Skills for a Shift Supervisor. Decision-making. Supervised 30 employees and executed daily activities by matching storage capacity with incoming shipments. Accomplished warehouse operations financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Operations and Management Skills to Mention Food service supervisors handle a variety of managerial tasks on daily basis without actually holding a manager title. Reporting skills. Overseeing the operations of any business is a career in which the right business-minded individual can truly succeed. 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