NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. has found. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Report Fraud 2.5 Tax on Seller Proceeds. Such notice shall be deemed given one business day after the email is sent. 2.3 Username and Password. BLACKPINK Tour 2023. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Refunds, therefore, aren't applicable. If you fancy a viagogo event roulette then use this company. Viagogo - PayPal Community Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Anna Netrebko concert canceled by Taiwan orchestra Terms and Conditions - viagogo ticket exchange viagogo Reviews | Read Customer Service Reviews of www.viagogo.it The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. I was promised a refund because the tickets I bought were corrupt. It states that if an event organiser offers tickets to . The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Concert ticket refunds: Tips to have best shot at getting money back When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. This company is a total scam. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. We may investigate complaints and violations of our policies. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Your email address will not be published. I have been researching this company and very bad negative reviews, and practices. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Received Refund in full for cancelled concert. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. As well as charged me double the amount. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Carnaval Barranquilla Tickets. 3. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 4. You can add me too. All sales and bids are final. Viagogo will keep saying they already paid you but they will never show you the proof of payment. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . A Which? settlement administrator or your attorney for any updates regarding 5.3 Disclosure of Information. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. Answer (1 of 3): Viagogo runs prudent customer care operations. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. 4 replies 17.4K views. If this is also unsuccessful We will not offer a refund. Arctic Monkeys Tickets. This is so we can promote the sale of tickets and items that You list for sale. viagogo - Buy & Sell Concert, Sport & Theatre Tickets The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 1.1 Introduction. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. 5.4 Making Adjustments. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. When listing seated tickets, all tickets in the same listing must be consecutive seats. Which? In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. What is the viagogo complaint handling process? The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. By clicking a link you are consenting to this. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Chris Brown Tickets. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Coronavirus: Will I get a refund on my ticket if events are cancelled Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Send us your story with as much detail as possible to fill out our investigation. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. Viagogo will keep saying they already paid you but they will never show you the proof of payment. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Trying to call the customer service is ridiculous with 3 hour wait times. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. To register, You must provide your real name, address, phone number, and email address. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. 6.1 No Warranty. 6.9 Change or Suspension of Site. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. . It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. We disagree with such restrictions and think they are not beneficial to fans. 2.1 Requirements. contends that Viagogos action is in direct violation of the companys stated policy. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. According to the consumer group Which?, Viagogo's terms and conditions say . 6.9 Change or Suspension of Site. Viagogo will never pay you after you sold your tickets and you can never get back your money. Paid 250 Euro VS the real cost of 100 euro. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Contact & review Viagogo - rated #0 in Entertainment . A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Is Viagogo a Scam? How do you get a refund from Viagogo for Invalid Ed If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Instead, it sat on your $2,031. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. The money belongs with you. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. You will receive an email notification from Viagogo explaining the same. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. 2.14 Substituted Seat Locations. To open a dispute: 1.Log in to your PayPal account. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Taylor Swift Tickets. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Faye has now been refunded by her bank after making a chargeback claim. About Us If the event . Event dates, times, venues and subject matter, which are listed on the ticket, may change. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. Apparently not. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. At no time do We provide the Buyer's payment information to the Seller. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. To sell tickets, a Seller lists the tickets in the Site database. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. FanFair publishes a guide for getting a refund from Viagogo : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. viagogo - Buy & Sell Concert, Sport & Theater Tickets Jay Chou Concert Tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. They also had another 150.00 dollars worth of fees per each ticket. Festival de Vina Tickets. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. No further contact on future rescheduled date since October 2020. You must contact the Copyright (c) 2006-2023, viagogo AG. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. However, despite the official announcement . If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Viagogo 'refusing' refunds for cancelled and postponed events - what to When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Terms and Conditions. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Viagogo will never pay you after you sold your tickets and you can never get back your money. Section 75 - Tickets bought from Viagogo and concert cancelled How do I find tickets I've already downloaded? viagogo - Buy & Sell Concert, Sport & Theatre Tickets Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Sent info several times and they made every excuse under the sun. Viagogo denies withholding refunds for gigs hit by coronavirus In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. They will not give me any explantion for this. Top Class Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. By using our Site, You agree to accept this Agreement. This is so frustrating its been 2 years !!! the price it is sold for on the primary market). However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? I entered the incorrect email when registering, how do I change it? 7.3 Additional Policies. 684 Posts. We look forward to hearing from you. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 1. We endeavour to rearrange delivery with the customer or arrange a collection point. May 3, 2021 / 1:22 PM / AP. Provide the information they might require. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. How to Request a Stubhub Refund [98% Success] - DoNotPay How to get a refund from Viagogo - Quora We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber This advice applies to England. We cannot commit to next year, Taylor said. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. The whole ordeal cost me almost a thousand dollars. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Arctic Monkeys Concert Tickets. Viagogo-cancelled event and refunds. Add in you are not the original purchaser of the tickets. You will be entitled to a full refund or a 120% voucher. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Waste Management Phoenix Open Ticket. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Generally; My event is cancelled or postponed - What do I do? Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Ticket-holders to postponed events will be able . You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? Mtley Cre Concert Tickets. Viagogo is a ticket marketplace for concerts, sports and theatre events. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Why do my tickets have someone elses name on them? It's unlikely you'll get the delivery costs or booking fees back, though. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . The 33-year-old announced . a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. They gave me complete nose bleed seats. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. Calls for cancellation and refunds as Elton John postpones tour dates If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Here's how you can refund your Justin Bieber tickets This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Invalid tickets are defined as anything where buyers are refused entry. that reports on class action lawsuits, class action settlements, One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 2.8 Notification. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining I'm Travelling - where and when will I receive my tickets? The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. 3. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. This has reportedly been a long-standing policy of Viagogo. All Rights Reserved. Note that Your payment may be withheld if you violate this clause. All Rights Reserved. 6 things you can do to get a refund for canceled, postponed or 2. I would love to join this lawsuit as I am in the same boat! "Comparably priced" replacement tickets are determined by viagogo in its discretion. Read Customer Service Reviews of www.viagogo.com - Trustpilot has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. PDF FanFair Alliance - Ever get the feeling you've been cheated? In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 4.Select the button beside the transaction you want to dispute, then click Continue. Ticket listings are a representation of actual seat location. After realising the scam and contacting them, they made it very clear that they will not refund or . They keep finding excuses as to why it has not been processed. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected.