And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve All professional services are available from 8:00am until 10:00pm. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. It is not that unusual to be given incorrect information by HAL customer service reps. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. A seamless transition is what our pre- and post-cruise hotels and tours are all about. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. During our regular business hours, please call: 1-800-426-0327. Refunds for purchases of onboard products and services will be credited to your onboard account whetherpurchased prior to or during your cruise. It's been my experience that you don't have to do anything. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Appointments may be made in advance on our web site athollandamerica.comor once on board. Holland America Infants must be at least 6 months of age at the time of embarkation in orderto sail. We cannot process refunds on these cards. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. You can also complete your health assessment and book shore excursions prior to your cruise. I appreciate the info above, being relatively new to HAL. Thus the various reports on this board about getting money back, spending in casino, etc. Holland America No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. You will need to provide health certificate documentation for the animal in your ports of call. In our case, we always take the refund in cash to avoid losses due to currency conversion. Please attach a tag to each piece of luggage you will be checking on the cruise. Please note that minimum age for guests using the fitness center is 16. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Onboard Credit You will be responsible for all costs you incur to join the vessel at the next port. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Unsure of your next cruise? If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. For questions about your service or about billing, please contact your home network customer service. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. I never knew this. Please contact Ship Services for further information. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Additional communication instructions can be found on board the ship in your stateroom information directory. CC Help Jenn Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. You will be responsible for all costs you incur to join the vessel at the next port. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Enjoy warm sunshine, shimmering seascapes and vibrant cities. Shops On Board: A world-class shopping experience is just steps away. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Offer applies to 1st/2nd guests in a stateroom only. Onboard Credit Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. what port is grand world voyage in todayoage, what is included in a 7 day complimentary cruise, what is the address of the dock that the ship, what is the address of the dock that the ship is tied, How to Find the Best Binoculars for Wildlife Viewing in Alaska. Please Note: There is not an Automated Teller Machine (ATM) available on board. Payment of any fines levied is the responsibility of the individual guest. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. Pack shoes on top of other contentsin your baggage to expedite the screening process. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! book by feb. 28 and get a bonus of $400 onboard credit, can you bring guests to the neptune lounge, silver medallion for guests sailing with us for a total of 300 days, gold medallion for guests achieving 500 days, and our high, what are the disembarking procedures at the end of the cruise. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. With RCCL there was no hold, I gave my creditcard number and that was it. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. It also saves you from checking a bunch of charges on your on board account. Place them in a carry-on bag or keep them with you so you can access them easily. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. The reduced deposit applies to sailings of 3 days or longer. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Our ships are as environmentally sound as they are beautiful. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. If I dont spent the OBC, do I get it back at the end of the trip? I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Once completed, all guests will be allowed to disembark. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. Means no new earrings for my DW. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Cooking facilities onboard are not considered kosher. All other questions and concerns regarding air arrangements should be directed to your travel advisor. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. WebFor 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase (s). Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video orelectronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. the vessel leaves. Holland America No matter where we have gotten Shipboard Credit from, it has always been able to be used for the gratuities (Hotel Service Charge) for the cabin stewards, dining room staff, all the behind the scenes staff.