Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . But if he has balls to carry on, follow up with post master complaint. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) She got her full refund back and kept the ring! No they dont. I guess it depends on whether the item they are sending back is worth paying the shipping on. The email will state that the payment will be released to you once you have proven that the goods have been sent. Refunds and Returns - Mercari: Your Marketplace I'm not sure. You take pics of box, item and serial number? Two moths ago, a parcel comes back. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. i think someone is trying to scam me like this to. Stockholm syndrome - Wikipedia Message 1of 30 The buyer will pay with a fraudulent check. Buyer wants to return, says i sent wrong item : r/Ebay Keep choosing to the end, then scroll down and your contact options will be at the bottom. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. If the package was mixed up, it would have happened there. FedEx. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Theres no possible way I sent the wrong item so hes trying to scam me. 04:18 PM I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Buyer had wrong address, item was sent back, what now? - EBay Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. In order for it to work, sellers must provide proof of item delivery. I sent a seller an offer on an item and she accepted. Privacy Policy. The buyer pays quickly, and you send the item without concern. Has she possibly got you mixed up with a different seller ? Sunday Mystery Wall is back! $15 each. - Facebook I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Go to ic3.gov and fill out the internet crime form. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Theyll tell you to file a report with the police and then wash their hands of the matter. I asked for a picture from the buyer and it was some plastic item. Solved: What to do when wrong item received, seller reques - The This has happened a couple of times to us over the years, all part of selling on line Im afaid . I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. I told Ron that this was, "pardon my French, absolute bullshit." I'm based in the UK I had two items sell on the same day, both with InPost delivery. I have had my hosting company check everything their end and they say all is correct and working ok. Zero money was left over. Record any serial numbers or unique codes. Accept it and issue return label. So we repaired and return an annoyed customer but couldnt do anything about it. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . So it sucked having a negative mark on my account but it was the only thing I could do. Yeah you filing that stuff 100% does nothing. 26-05-2020 05:05 PM. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). thanks to all for your help. Ebay says I have to "take action" by Sept. 11th. Thanks for the policy violation on your part eBay. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. 26-05-2020 My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. 26-05-2020 So eBay accepted the return. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). You can always appeal later. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. to fight them over this and go to the Phillippines is beyond annoying. They have always just put new shipping labels over the original label on the unopened package. Got my money back and a promise from eBay to better train their support staff -_-. I know they will get their refund, but should I inquire at all? Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. They readily cooperate with law enforcement. I did buy the shipping label through ebay. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . If they bring eBay into this, do I stand any chance at all? The other thing that is suspect is their account was created the day they ordered the item. If you play nice, they will just tell you that it's too bad and part of business. Thx for the link to reporting a buyer theres a couple people I need to report. I talked to manager and simply were told nothing can be done. Choose "have us call you", that's the best option these days. So Im hoping he doesnt return anything. For more information, please see our Someone did this to me a few months ago. PayPal Seller Protection exists to help sellers trade confidently on eBay. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. 26-05-2020 It seems I have no time to inquire. By ARTHUR WRIGHT. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Good for you. If you find an item on eBay that you think is fraudulent, report the listing directly. Aamzon advised we can do what we want. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Dispute the refund. Once I listed a new in box item as white when it was really blue. Create an account to follow your favorite communities and start taking part in conversations. It's tough dealing with customer service when they're all Filipinos who don't understand or care. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. - edited It certainly looks a much darker top in the listing. Buyer gave wrong address, and expects refund, who - The eBay Community Powered by Discourse, best viewed with JavaScript enabled. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. What's the tracking number? Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs?