BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. This is a very common mistake made worse by the press. Work experience gained by working for Openreach is truly respected in its particular field by other firms. More strikes are planned in the coming weeks in the rail dispute. Come home no Internet. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. After a . This is how life was back then. BT and Openreach workers stage second strike over pay Engineers from Openreach managed to cut our telephone line while they were working on our road. Simon Donegani - CER / Field Insights - North England - Openreach View Vacancy : Openreach Trainee Engineer (BT) - Planit Register (or login) on our website and you will not see this ad. A specific time cannot be given and access must be available for the entire slot. The engineer said you should only have one line and said to get rid of the other. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. bt openreach working up a pole today. 22h52, Hi. Moving home . You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Lost or stolen. Openreach is the UK's digital network business. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. I could not recommend working for BT Openreach at all. It also insists that the line is properly fixed. BT won't send no one out because @SkyHelpTeam are my provider. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Job Responsibilities: Undertake poling when required Work on Depending on the type of fault and the stage we're at in repairing it, you can do this online. The phone stopped working, and our broadband was down for about three hours but then came. Its not BT Openreach, its simply Openreach, a BT Group company.. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. We had to say we were from Openreach, working on behalf of their Service Provider . Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Openreach trainee engineer interview - Page 30 - BT Community Yes, please make sure you or someone in your business is available to give the engineer access to your premises. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Answered View answer in the context of this discussion Report post During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. 'Openreach' Engineer walked out after unable to re - BT Community the home, For Just click on. Engineers from Openreach managed to cut our telephone line while they were working on our road. Apprenticeships. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. The ISP said it can take up to 72 hours. Log intoorder trackerusing your BT ID or order reference and postcode. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Qube are employed directly by BT to do Internal Home Checks. But you will have heard of BT, BT Broadband and BT Infinity . Your working hours Our engineers work 37.5 hours a week. 30-03-2021 Well send you a confirmation email with your appointment date and time slot. But heres a quick guide to the different installation terms we use, and the average timescales. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on But it changed its tune when the Observer got involved. . An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. 26/04/2017. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). We don't ask for any formal qualifications. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT argued that you still received a partial service. Openreach - how long to fix a fault - Edugeek Damage caused during a break in to your premises. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". If this happens we'll text you, call you, or send you an email to arrange another appointment. You can view these money saving ideas by clicking HERE. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. Openreach Civil Engineer Interview Questions | Glassdoor CDM Expert - Asset & Inventory Management - BT - LinkedIn I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. ", http://www.speedtest.net/my-result/3167201384. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Some advice for working as a Civil Engineer with Openreach Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Solved: Invisible hole diggers - BT Community - BT Broadband The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans How long is the appointment? You can view these money saving ideas by clickingHERE. on I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Amount of compensation. on Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. All depends when your manager wants you I guess. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. business and public sector, Media However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All in a day's work | 17 comments on LinkedIn BT on Twitter: "@richthestag I've checked with Openreach and they've First, Openreach will send an engineer to assess how much work is needed. I have sent a pm with my information and description of the situation. Account and billing. BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own Openreach hiring Openreach Engineer - Trainee in London, England BT Openreach What a great place to work! Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Now there is light at the end of the tunnel! I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. For Theyll need to get in touch with you, so please give us your mobile number for us to share. Ex open reach engineer here, up until 5ish years ago. Within 10 working days, Openreach will have completed their survey. Openreach UK Rebranding All its Logos and Engineering Vans Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. How are the working hours at Openreach? | Indeed.com It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. You were left wondering if this was just a temporary fix. Openreach field engineer at BT Review | RateMyApprenticeship Well let you know how quickly you could be up and running when you order fibre broadband. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Necessary cookies are absolutely essential for the website to function properly. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Contact from abroad. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Accept cookies to experience the full functionality of this page. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. We have a range of ways to get in touch for new and existing customers. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. What's the least amount of exercise we can get away with? New grading structure. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Can Nigeria's election result be overturned? Openreach on LinkedIn: #weareopenreach | 17 comments Its a good idea to make sure youve got the relevant property insurance to cover such instances. BT on Twitter: "@katenoblett The engineers work for Openreach not us This cookie is set by GDPR Cookie Consent plugin. 1. You'll find up-to-date details of all charges and pricing information in BT Price List. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Answered 26 October 2019 You will work long hours and not get paid for them . Have you got the head for heights needed to train as an engineer at There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The cookie is used to store the user consent for the cookies in the category "Analytics". The installation takes around three hours and the Openreach engineer will need access to your property. First, Openreach will send an engineer to assess how much work is needed. We also use third-party cookies that help us analyze and understand how you use this website. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Monday 9th June 2014. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Contact BT. When you report a fault, we try and assess whether therell be a charge or not. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Fibre Engineer - jobs.bt.com You might not need a visit, just the right advice and help to identify the problem! 13h08. What tips or advice would you give to others applying to BT? Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. The application process - Apprentices - Early careers - BT We need our broadband but have been told that it could take days to fix. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? The cookie is used to store the user consent for the cookies in the category "Other. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. How to report a BT line fault or broadband fault. Theyll aim to do this within 5 working days of you placing your order. This depends on the apprenticeship you are applying for. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. He has sturdy life goals and knows where he wants to go. The union was . I'm wondering will there be engineers working on a saturday? He is very hard working and does things without needing to be asked. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. The BBC is not responsible for the content of external sites. @XRaySpeX . Try their website here. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. If you need help email your.problems@observer.co.uk. Ask questions and share tips with other people 24 hours a day. 30-03-2021 Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Well arrange a convenient appointment when both you and the engineer are available. Super helpful and knowledgeableman. I know this because I have 26 years of experience tracing all kinds of faults. Work programme gives an insight into life as an Openreach engineer. Read about our approach to external linking. Skype involved a presentation, then a capability and suitability assessment. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Call us on0800 800 150to discuss your installation. If you aren't available, someone over 18 will need to be around. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. Anna Tims is away. Suggest you contact openreach as this is BT Retail /Consumer forum. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager.