Client opportunities may have additional requirements, including expanded client-specific certification. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Virtual Call Center Services - Resources - Liveops 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Liveops Nation - Virtual contact center Community Enjoy the freedom of being your own boss. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. But what good is making your own schedule if you cant get a schedule? Keep contractors happy with accurate payments on time, every time. Onboarding employees has become much more efficient. Your customers deserve the best at every touchpoint. Organizations. About Liveops Employee benefits & perks. To accept cookies continue browsing as normal. The typical military family moves every two or three years. Check the Eligibility requirements and make sure were currently accepting applications in your state. Live Nation | Okta They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Copyright 2023 Liveops, Inc. All rights reserved. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Sign In | WebCE Outspoken. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Copyright 2023 Okta. Apply now and a member of our team will work quickly to review your application and provide next steps. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. We would like to show you a description here but the site won't allow us. We've been partnering with Liveops since 2010 for all our inbound needs. Remember me. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Be the customer care voice of top brands, providing best-in-class service. Agents' Choice: Best Headset, Phone and Antivirus Software - Liveops . Learn more Tax Support Provide support to users of top tax software providers. This means you can choose when, where, and how often to work! The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Suite 390. Innovate without compromise with Customer Identity Cloud. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Forgot Password - LiveOps Inc. IT Support The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Scottsdale, AZ 85257. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Here's everything you need to succeed with Okta. Main hustle or side gig its all up to you. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Check the Eligibility requirements and make sure were currently accepting applications in your state. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Life doesnt always run on a schedule. Flexibility. Secure your consumer and SaaS apps, while creating optimized digital experiences. Across the web. Companies across a variety of industries trust Liveops to provide virtual contact center services. 10 Things I Wish I Knew Before Becoming A Liveops Agent Password Remember me Or, sign in using: Submit an application for an available virtual contact center opportunity. We'd have had to build out a lot of infrastructure. TMCF is the nation's largest organization exclusively representing the Black College Community. For 10 years, she successfully owned and operated her own business in her home state of Indiana. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Assist customers with orders, questions, and returns. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Unfortunately they dont pay a minimum per hour like other companies. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. process. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Mobile first. Apply for Remote contact center Agents Jobs - Join Liveops To find out more, read our Privacy Policy and Cookie Policy. management. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Users verify their identity by . Login to track your existing support requests. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Pros. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. View our background requirements here. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Best of Antivirus Software. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Login to know the status of the ticket. Avoid Recruiting Scams Want to become a Liveops agent? Agent Sign-In. Passwordless. Liveops, Inc. | LinkedIn Login - LiveOps Inc. IT Support Hello, Liveops. But we were just relentless, and in one year we moved all of our workloads to the cloud. Some clients also pay commissions. That syncs to Okta and then that person cannot access any applications. Thats up to you. To find out more, read our Privacy Policy and Cookie Policy. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Live far from an urban center? Connect and protect your employees, contractors, and business partners with Identity-powered security. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Help patients get the most out of treatment plans. Well learn about your business and help guide the best solutions based on your needs. Facilitating collaboration and communication with the best available solutions was another key goal. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. You get to dictate when and how often you commit to providing services. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Health, Dental & Vision. Apply now and a member of our team will work quickly to review . The amount of paper eliminated alone was a huge benefit. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? I like feeling like Im helping people all from the comfort of home. Liveops SWA Array Overview This app integration supports Single Sign-On. As an agent with Liveops, you are a self-employed independent contractor, not an employee. But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Creatively solving problems. Contact Liveops - Join Liveops Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. As a lot of people in the company say: it just works. Learn more Healthcare Patient Support Help patients get the most out of treatment plans Learn more Inbound Sales Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. View our background requirements here. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. To accept cookies continue browsing as normal. All rights reserved. Easy global collaboration. To have an identity management solution that wasn't cloud-based really wouldn't work for us. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Universal Login. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Okta offered exactly what Live Nation needed. Okta was leaps and bounds ahead of all the other providers, says Myers. Use your email address or username and password to sign into your WebCE learning center account. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. Remember me. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Their consistency, professionalism and customer service are unparalleled in the industry. Were now out of the back room and working with the business to add direct value, Huckabay says. Were all looking at the same data one version of truth consolidated in a single repository. Click herefor technical info. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Still have questions? Flexibility. LiveOps On-Demand Contact Center | Okta They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Knowledge Base. Improving Peoples Lives. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. The more investment you make in yourself, the greater the reward. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Work from home. Support. (sales@liveops.com) Press & Media. Liveops Agent Portal Okta - Explore Recent GM Regional Customer Care Operations, major utility. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Customers sometimes need to speak with a live agent. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. We cant do this. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Duo Security for MFA | Okta Learn about Liveops Enterprise Solutions Click Here . The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Discipline and setting expectations of yourself are key to working from home. Documenting details of calls and customer interactions. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. Guide customers through the claims process. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Remote work is undeniably popular and LiveOps offers that. Please update your browser to the latest version on or before July 31, 2020. No problem. Across the country. Login - LiveOps Inc. IT Support Okta goes so much further than other providers, Huckabay says. Copyright 2023 Liveops, Inc. All rights reserved. It was as simple as they said, adds Myers. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Goodbye long commutes, rigid schedules, and busybody managers. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Careers at Liveops I still love it., I strongly recommend not working for this company. Nonetheless, we suggest you check out Boldly, which hires virtual assistants and customer service representatives. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. Existing Duo Security enrollments. Go Further; Marketplace. which is why weve been helping companies like yours for over 20 years. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Support. Login - Corporate Helpdesk Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees.