clipper card balance refund

Should I stay at a hotel near the airport? Authorize payment below. Clipper says it does not take funds away, even if. But the other way is get you $$ back is to understand why they charged $3 in the first place. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. How can I manage the account on their behalf? Then you wouldn't have to bother about a refund. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. If your card is registered, contact us so we can block your card from further use. What do you recommend for getting this resolved? Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. Can I have more than one card in my Clipper account? For details about how to apply for a refund, download theClipper Cancellation Form. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. BART will refundpaper ticketswith a remaining value greater than $1.00. EMC BARTs Treasury Department will then process the refund. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Orders will not load if your Clipper card balance is negative. Learn more about our privacy policy. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. If a Clipper card is not used for six months, it can be deactivated. Other readers wrote of similar fears and refund frustrations. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Tab will move on to the next part of the site rather than go through menu items. o American Express Phone. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. You must tag your card again when you get off the train. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. Email clipper@bayareametro.gov. Clipper's on your phone! All rights reserved. EMC It's just $3. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. OneCard FAQ | OneCard Office I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Directions to Zide needed from Union Square. No service to Chase Center atthis time,stay tuned for updates. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Here's what you need to know. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. What a scam! We contacted Clipper and were instructed to write letters to get the refund on two cards. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. I no longer need to use Clipper. E\\y\F@B.THH!*o* This option helps you avoid paying for postage and is the most secure option. Phone. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. /Tx BMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Ticket Refunds. Your session is about to expire due to inactivity. /Tx BMC affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Each Smart Pass user only gets one replacement per calendar year. Discount Cards For youth, seniors, people with disabilities and low-income adults. H*2T0T341f& Choose to stay logged in or to log out. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. HD 0UR K(EP%xg:#6(=VU-zTqwn?p E\\y\F@B.THH!*o* (For example in NYC one can buy MetroCard at the airport without a fee.) Otherwise, you will be logged out automatically. Refunds are subject to the fees in Section 10. 0 0 10.146 10.364 re To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. /Tx BMC Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Registering your card protects your card balance and allows you to set up an online account. Someone else may be able to use it. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. BART to stop selling all discounted magnetic tickets on December 31 Hope this doesn't break the bank for you. And Metro card. /Tx BMC To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. walk from 12th St. BART to Jack London square? H*2T0T3415Rf& My spouse, relative, or close friend needs help managing their registered Clipper card. Learn More Yes, you can manage your account using the Clipper app and in your mobile wallet. How can I check my card balance or how much I was charged for a trip? Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. Be sure to review the paper ticket fare chart at the station. Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Pay it forward. If you cannot tag your card successfully, try on another device. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. (visit our Chase Center Servicepage Yes, you can manage your account using the Clipper app and in your mobile wallet. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Left and right arrows move across top level links and expand / close menus in sub levels. How can I cancel my card and get a refund? EMC ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. I havent needed to use it in that time. Is it possible to withdraw the cash balance from a Clipper Card - Quora New Oakland Clipper Customer Service Center Serves East Bay Customers f To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Metropolitan Transportation Commission . endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. Refunds | bart.gov 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. You have to fill out a form. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. How can I manage the account on their behalf? BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. EMC Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If a Clipper card is not used for six months, it can be deactivated. Getting dinner in Oakland this Fridaywill I get robbed? We cannot give refunds for partially used passes or tickets. /Tx BMC 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Many of the cards have about $50 on them, but a couple have about $200. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream EMC Clipper App. 0 0 10.146 10.364 re endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream A Station Agent canhelp process a ticket refund request. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. Your session is about to expire due to inactivity. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. /Tx BMC endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. /Tx BMC EMC You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. E\\y\F@B.DHR!"g/ Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Your Clipper card will not be returned to you. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream No. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. f endstream endobj startxref 0 %%EOF 332 0 obj <>stream J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. If you ever lose your card, well replace it and restore your value for a $3 fee. EMC Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. more. Key Clipper information translated to Chinese. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. -=9&_j?N3?vjUaFXpJ| Paper Tickets $15.29. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. 0 0 10.1455 10.364 re OK to stay in Oakland for visit to San Francisco? 0.749023 g endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Refunds are subject to the fees in Section 10. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Prior to that he was an assistant sports editor at the paper from 1984-1987. 0 6 For more information, please refer to our pre-tax payroll deduction web page. FAQ | WageWorks Get it back from them when you plan your next trip to San Francisco. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. EMC Clipper is the all-in-one transit card for the Bay Area. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream If you are still having trouble with your Go Pass, please contact us at. /Tx BMC Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. Its also required if you want to set up automatic reloading. So we just kept our Suica as well as our Icocaused in the Kansai. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Add value, set up autoload, and check your balance! Your session is about to expire due to inactivity. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. You can also log in to your regular Clipper account to see your balance and download a transaction history. Please contact Clipper Customer Service at 877.878.8883 to request a . Eventually, we got the refund. Choose to stay logged in or to log out. H*2T0T3415Rf& Less than a cup of coffee. Learn more about our privacy policy. If you forget to tag on and/or off, you will be subject to citation. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. o Visa . EMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. E\\y\F@B.THH!*o* I'd calculate your estimated usage and only put that amount on the card. It is not available to students or postdoctoral scholars at this time. If your card is registered, contact us so we can block your card from further use. https://www.clippercard.com/ClipperWeb/pay-with-phone. PDF Clipper Cancellation Form The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Skip top navigation. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. 0 0 10.1455 10.364 re If you forget to tag on and/or off, you will be subject to citation. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. After that, you need to tag on and off for each ride. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. That will show you the cost of each trip. No. For details about how to apply for a refund, download theClipper Cancellation Form. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. I dont think you can get back the basic Suica fee either. Clipper is committed to protecting your privacy.

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