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The rules that apply to the main driver also apply to any additional drivers. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. When picking up the car, every driver must present their licence. The Car Rental Company must give its consent to repairs and replacements. We can accept no further responsibility when there is no out-of-hours service available. Alternatively, just sign in or register using your Google or Facebook account. In that case, please contact your bank for additional details. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. I attempted to rent a car from them for a few days for $535. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL So far I have found the experience of renting a car on this site to be very easy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Wisecars will process your cancellation refunds in 7 days. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. He explained to me patiently and clearly. All rights reserved. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. We will send you your rental voucher 48 hours before your pick-up time. No way has this company got 4.5stars. Fill in your personal information and state your request. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Dominik B was very helpful and nice.However the site is not the best. There might be differences based on offers. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Please note that all additional drivers must also show a valid driving licence at pick-up. I reached out to Wisecars, who were really understanding of the issues I encountered. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Please make sure you return the vehicle to the same rental company from which you collected it. Seamless booking experience and great price compared to all other websites. I will give you a five star rating. Please note that all additional drivers must also show a valid driving licence at pick-up. Great service! If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 6 In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please read carefully the terms of the Car Rental Agreement before signing it. Special price and hope that it will be the same at location. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Dear Paul,Thank you for contacting us! In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Wisecars does not take responsibility for partners response times. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. Click on Menu "Subscriptions". In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. They were cheap but the quality of the car was the worst I have ever seen on a used car. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. ago All this experience and expertise is aimed to ensure you get the best experience. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Please note, we only delete personal data on the request of the individual. Your contract for car rental will be between you and the Car Rental Company. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. We offer a price comparison of major and independent car rental suppliers around the world! Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Any additional charges will need to be paid at the rental counter in the local currency. In that case, special cancellation terms are presented during booking. 2023 Wisecars. If additional information is required, the process may be extended for another 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You may need an international driving permit (IDP) to drive in some countries. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars (collectively we, our, and us) is an international vehicle rental broker. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Amendments can only be made up to 48 hours before the pick-up time. If not, you will need to purchase the cover at the car rental company counter. Renting a car and want to make sure you know how car rental works? Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If have any questions about fuel policies or if you want advice on which fuel policies are available by which suppliers, do not hesitate to contact our customer support team. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If you're 65 or older, you may have to pay a senior driver fee. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Wisecars will not sell or rent any personally identifiable information. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. We clearly highlight car and van hire options with Wisecars that have free cancellation. Wisecars does not own or operate any Car Rental Companies. Garantljuk, hogy minden rtkels vals. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you do not agree with any part of them, you must not proceed with your booking. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. If not, you will need to purchase the cover at the car rental company counter. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. If you are late for your pick-up, you could lose your car. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Reduce your carbon footprint by selecting a greener car hire option. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. What's Wisecars' cancellation policy? You can also find this information in the pick-up and drop-off details. Great help received from the kind persons on whatsapp chat yesterday and today. Powered by. Trustpilot is assessing this review in accordance with our flagging process. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Email: cancellations@wisefandi.com Fax: If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Email Protect your account with two-step authentication Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars employs limited use of cookies for your safety and does not store any personal data. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Re: Wisecars car rentals. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. The permit you may need depends on which country youre visitingand how long youre staying. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Never ever use Wisecars. Consider the cancellation policy. Due to this protection, it cannot be read by any third party. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars will not sell or rent any personally identifiable information. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Replies to negative reviews in < 24 hours. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. DeductibleProtection covers up to EUR 1000 of your deductible. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. It said and I'll recap ,"NOTHING more to pay ". If you choose to pay for the service using a credit card, your credit card details are not stored by us. This information must be sent via email and give Wisecars the relevant details of the incident. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Anyone can write a Trustpilot review. They may be needed if you wish to make a claim. 2023 Trustpilot, Inc. All rights reserved. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. provided by the customer's credit card company. All cancellations outside of the aforementioned timeframes will not be refunded. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. If you have already provided us with your flight details, the car rental company will be able to track your flight. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Wisecars is an online vehicle rental broker. You can present the voucher either in a printed version or a digital form (such as from your smartphone). She was very kind and helpful! That should not even be separate. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process).