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I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. How totally useless. Press question mark to learn the rest of the keyboard shortcuts. They haven't responded to my emails! Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Youmade an unsuccessful request for annual leave for the date of theBooking. A police report confirming details of the theft. Therefore, it's impossible to speak to an actual person. to then often have to go to their desk at the venue to follow up the issues. More Info. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I paid the additional cost in checkout for refundable tickets. Can I purchase multiple orders in one transaction? Are Refundable tickets offered on Gift Voucher sales? I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. means an unforeseen circumstance completely outside. A copy of the travel warning from the Government Agency. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Adverse weather with no Government Agency warnings not to travel. Tixel is a safe ticket marketplace to trade tickets from Ticketek. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. The customer service was super helpful and I got the ticket value back and it sold super quickly. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Sell tickets directly from your Ticketek Account. No way to recover tickets. A copy of the travel warning from the Government Agency. Appalling service. I tried calling, emailing before the show, had I had a response we would have made the show. Absolutely appealing customer service!!!!! Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. (This can normally be obtained from the transport companys website). Create an account to follow your favorite communities and start taking part in conversations. Times are approx. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. What will a Marketplace ticket look like? Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Their customer service to follow up and right the problems is poor. etc. How will I receive my tickets? The only reason people buy tickets from Ticketek is they have no other choice. Wife tested positive on 13th. They agreed I shoudl get a refund, then asked for my account details for the refund. Why does Ticketek Marketplace charge fees? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Cool, just upload a goddamn police report. A police report or crime number to confirm the theft(Self-declaration not accepted). For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Safe, Fast and Verified means the unforeseen change of the date of an examination that. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. Ive forgotten my password/My password has expired. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. So thanks very much! ?DO NOT BUY TICKETS FROM TICKETEK! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. All Theatres and productions and sporting events should seek alternative partners. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Why are there multiple listings for the same event at different prices? We use dedicated people and clever technology to safeguard our platform. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? :(, tails, they sent an email saying they has processed the refund. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Its a disgrace. Any vehicle You plan to use during the Booking. Budjerah: 6:00 6:30pm What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. We also ensure all reviews are published without moderation. Might be worth looking into? Are Refundable tickets offered on Gift Voucher sales? What a disgrace!! Is it cheaper to book online or through a travel agent? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. If enough people do it they'll be investigated. The best person in the world. Refunds & Exchanges Follow New articles New articles and comments. Worst website and app I have ever used!!! Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Many of us haven't booked on line since COVID started, The site is worse than I remember. Emergency Services Police, Fire and Rescue Service or other Emergency Services. I can not believe in this day and age HOW BAD this company is. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Instead I was sent the PDF email after the show. You'd think that but I had the same shitty experience with them on this front. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I want an refund, yet there is no way I can get it. I will NEVER buy tickets from this company again! They rapidly charged my credit card, then didn't provide the tickets. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Website doesn't work. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek Australia you're a pathetic poor excuse for a company. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. It's the result of a monopoly. Immediate household persons living together at the same permanent address. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Why even have the option of refundable tickets for an extra charge if I cant refund them? They ended up rejecting my application for a refund and closing it down entirely. I would and do prefer not to use their services. If they mean no-shows, then so be it. I am trying to buy tickets but it says unable to lock the ticket. How did this happen? Breakdown A copy of the call out note froma nationalbreakdown recovery service. In event of a Refund Application the English language version shall be the basis of settlement. There is no phone number, only an email which does not get answered. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication A copy of a notice from the examination body, school, college, university confirming the change of date. They stole my money too. I received an error message after purchasing tickets. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. This is not an insurance policy. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I have been linked to your site from Ticketek.co.nz. Abusive partner? Attend participate in, take part in, use, or be present at. Confirmation of failure or disruption of the public transport. Forcing people to own smart phones is not giving people choice and freedom. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Sick relative? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Any temporary relocation for work must be for a period of at least 3 months. Where documents can be replaced in advance of theBookingor on the day. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Lost a baby recently? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. They are the shittest service in Australia. An incident number or report from the Police or relevant traffic authority. , please contact the Customer Service team directly for further advice about your Refund. Inspite of giving all the details, continuous email stating - send it in new format or send more information. New comments cannot be posted and votes cannot be cast. Basically, because they're the only game in town, and they can do whatever they fucking like. Buy guaranteed tickets for sold out events at a fair price. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Why is the price displayed on my ticket different to what I paid? So sorry. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I'd be interested whether this is something the ACCC would be interested in. Zero stars, uselessly run, waste of a time company. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I just resold a ticketek ticket on Tixel. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Travelling can be a huge expense, which is why its normal to try to score savings when you can. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. She made time to help & sort out the transfer of tickets to this area. How insensitive is that. Safe, Fast and Verified Years ago I did a few days temping at Tiketek. No way to recover tickets. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Fire A report from the fire service and/or police. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. failed the examination previously and had to re-sit. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. What can I do if my tickets are lost, damaged or stolen? Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Are there any age restrictions enforced on my event? .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Anyone has experience getting refunds from them or have advice on what I should do here? The call centre shut the phone to the customer's face.. Companies can ask for reviews via automatic invitations. Doors Open: 5:00pm Maisie Peters: 7:00 7:45pm I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I reported the scam to my credit card provider! Would I ever get the tickets! Youmade an unsuccessful request for annual leave for the date of theBooking. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Where the examination is being provided by a commercial business (not by an educational board). Just upload its fucking DEATH CERTIFICATE. Scalping 18. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Ticketek is selling for the following venues only. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Fuck that, what a joke of an optional extra. (Receipt required for Doctors note refund up to 50 or equivalent). I have now been trying for a refund for 6 months. Are Refundable tickets available through Ticketek Marketplace? What should I do? To read more about Covid-19 please visit our dedicated page here. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I got tickets to a concert from ticketek that got cancelled of covid. Do I need any special hardware or software for print at home tickets? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. (This can normally be obtained from the transport companys website). IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Download the Ticketek App & add your ticket to your wallet now. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Where You are the business owner or registered Director, or a member of Your family is. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Just fake a doctors note, cant imagine they review them too carefully. Voluntary relocation or where you are changing employer for a new role. Share. An incident number or report from the Police or relevant traffic authority. Find out how we combat fake reviews. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ticketek routinely mismanages ticket processing which should be simple. In event of a Refund Application the English language version shall be the basis of settlement. Safe, Fast and Verified if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. I sent a message via the website and got the pdfs a day or so later. We may consider other Emergency Circumstances at our discretion. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Pleased to meet you, won't you guess my name? This is such scummy conduct. chevron_left, Availability & type of seating will vary & is set by the venue. Poor service really. Where You have not been physically examined by aDoctor prior to the date of the Booking. Why should I buy from Ticketek Marketplace? Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. They rapidly charged my credit card, then didn't provide the tickets. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Like. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Voluntary relocation or where you are changing employer for a new role. I've bumped the ticket by responding as recently as January 2023. Then I looked on Trustpilot at their reviews and really started to worry! Buy guaranteed tickets for sold out events at a fair price. Check to see if they have an online lodge system. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Immediate household persons living together at the same permanent address. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. means a requirement to move address imposed on. Abhorrently bad process for handling refunds and rescheduling due to illness. I will never purchase anything with you again. Where You are the business owner or registered Director, or a member of Your family is. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. It's criminal and needs serious investigation. No reply emails or any form of communication. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. If you've forgotten your account details, never fear we also . A doctor cannot be You or a member of Your family. Any vehicleYouplan to use during theBooking. For many, international travel is back on the cards. Once got a response to an email because I didnt purchase the ticket wont gi. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. There is not one good review about this dodgy company. I haven't received my order confirmation email. Stick to Ticketmaster. A copy of the letter requiring Jury Service. and subject to change at any time. Everybody else looks like a paedo. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Doctor A qualified medical practitioner registered and licensed with a recognised professional body.