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We received a bill charging us all of the incurred interest. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Visit Kay to find your dream ring today. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Top of the Page, What colored gemstones are considered precious? A worker name Susan immediately was pressuring my boyfriend to buy right away. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Don't hesitate to place an order now. What industry does Kay Jewelers compete in? An expert can help you narrow down options and find the perfect jewelry. I email Kays and surprise surprise their "vendor" never even issued my return. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Learn more *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Customer Support Phone Number: 1-800-527-8029. color: #515666; KAY at Your Service. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Unfortunately, there are quite a few good reviews about the company's support service. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. The very next day its 30% off and this store will not give me the additional 5%. Please advise if there is anything that can be done to accommodate this inconvenience. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . (Engraving is not available on Kayoutlet.com.). My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Most orders will arrive within 3-5 business days. I then went to put it on and the chain snapped immediately. We bought a bracelet and an Opal ring for my daughter as well. I would also like the diamond replaced based on the diamond guarantee that you offer. color: #515666; Wife wore the earrings once in January. Please see our return/exchange policy One pair was fine. No, one in the store informed us of a promotion for 18months. Not an email. Totally understandable. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. How can we enhance your Kay experience today? HotDeals uses cookies from third-parties or affiliate networks to 2023 ForLocations.com All rights reserved. Personalization services: How can they make sign that and dont release my ring? They sell no bands in store. So don't forget to put the discount to use. How do I know I can trust these reviews about Kay Jewelers? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. His parents had purchased jewelry at Kay's for many years. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. What is KAY Outlet's return and refund policy? Unsubscribe at any time. I took it in for repair that day. It looks like your microphone is disabled. Claim it and get a lot of features. Kay Jewelers does not sell conflict diamonds. We were never notified about the incident. Enjoy reading our tips and recommendations. He gave me 1000% great customer service!!! Call KAY Jewelers customer support team and get help with any problems. In addition they replaced the setting for the other earring for no". Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. I purchased 3/4 diamond studded earrings. Compare Payment OptionsGift Cards. Certain metals such as tungsten and titanium cannot be sized. Top of the Page, What determines the price of a diamond? Top of the Page, Why do you measure jewelry in millimeters? I wish they could be bottled and distributed for anyone doing their job everywhere. You'll have great cow workers and flexible schedule I am beyond delighted!! Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . KAY Jewelers offers engraving on select merchandise. We value your privacy. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. Very disappointed with kay, bought a man watch and the band was to small. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. (Trade-ins are not accepted at kay.com.) MORE+, You are offered a chance to save up to 10% OFF. (Exchanges cannot be made at kay.com). Both share the same physical, chemical and visual properties. Contact our Customer Care Team Today. Your order will be kept at the store for 30 days. From warranties to orders, Customer Support can answer all your questions. No, there are no shipping charges applied to orders shipped to a store. This is the 2nd employee they have let go that was a wonderful representative. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I will never leave my ring in bleach again. ARPhotography . Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. Service 10. .main-header .primary-navigation ul li.nav-link.hover, What are you looking for? She was diligent on researching the best options for me. Kay Jewelers does not raise credit limits automatically as a matter of policy. Find over 27 million businesses in the United States on The Official Yellow Pages website. TargetCW. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. Also to let employees know they should not ask personal questions like their social. Connie called me and said she was working something out. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Mon. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. You will know exactly when it will be delivered. MORE+, Buy now! We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. This is the 2nd employee they have let go that was a wonderful . KAY . Is this your company? If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. That's why we offer several ways to pay. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. when you purchase a product that is clicked through one of the outbound How will I know when my order is ready for pick up at my KAY Jewelers store? I turned my ring into the kays store on March 9. KAY Jewelers Accounts are issued by Comenity Bank. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. If you have a payment history and your account is in good standing, you may be . Color gemstone jewelry is not eligible for trade-in. We value your privacy. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Buy now! My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Enter Street Address, City, State or Zip Code. I called them and they told me that they had found and it would take another week to be ready for pick up. Guess what - NO REFUND! Kay Jewelers P.O. } It was three rings together. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. } Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. I still had the Diamond, so that was to remount & fix the prong. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. Submit a complaint and get your issue resolved. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I was told it could be exchanged by 2 different managers. .left-navigation .nav-link a:hover, I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. Horrible material and so over priced. What colored gemstones are considered precious? <3 my kay.com :), Great service and products. See reviews below to learn more or submit your own review. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Useful. November.25.22 5:20pm. Well, then I asked to look for a replacement that is the same as the one got lost. This customer service is it's terrible to say the least. Also apply for our NEW Concierge position for the holiday season. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. I feel very misled and ripped off ! I placed an order on December 23 and decided the same day I did not want to make the purchase. They refuse to remove the interest. 327 *Exchanges are not accepted at kay.com. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. White gold is pure gold that is mixed with alloys to give it a white Go ahead. (Engraving is not available on kay.com.) I have also spoken to customer service at corporate. Vous avez un problme similaire? Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. A ring valued at $599. E-mail us at Kay credit customer service or call 1-800-877-3616. From warranties to orders, Customer Support can answer all your questions. They tried to fault me for the diamond coming out. Thank you, you have successfully subscribed to our newsletter! The trade-in value is the original purchase price, excluding charges such as tax and shipping. The store is refusing to do that as well. Kay Jewelers provides services in the field of Clothing Accessories - Other. Removed the interest and allow us to pay the final payment of $185.00. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Will I have to pay shipping charges if I request in-store pick up? What is your policy regarding conflict diamonds? - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. border-bottom: 4px solid #515666 !important; Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. I paid approx. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. Feel free to ask any questions! Cancelled order and full refund because it was within a half hour of purchase. Learn more Will I have to pay shipping charges if I request in-store pick up? What address can I use? Our content is intended to be used for general information purposes only. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. The price I paid in 2003. What Is The Customer Service Number Of Kay Jewelers? I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Then I could buy the warranty after the repair for a few more hundred dollars. 30 days? I WAS there at 6 months. GO TO kay.com. As an Amazon Associate, we may earn commissions from qualifying I have no clue why there are so many negative reviews. Kay Jewelers should not pressure and make their customers feel uncomfortable. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. Certain metals such as tungsten and titanium cannot be sized. How can we enhance your Kay experience today? This complaint was posted by a verified customer. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. By the end of our interaction, I felt that not only will I be going to Ashley for all of my Jewelry needs but I also felt that I found a new friend. December 2021 my husband purchase 3 tennis bracelets for Christmas. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. The diamond in my ring fell out on May 7. Can I have someone other than me pick up my order? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. When I brought it in, they said it would be $450 to repair. They told me the entire ring should be cashed out because it was unrepairable. Please do NOT purchase a wedding ring or any JEWELRY from this company. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca If youd rather exchange your purchase for something new, great! This company is a SCAM with jewelry. (18 weeks ago as of 10/14) She said she will call back after she calls the store. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. I was told it could take up to 72 hours to hear back from a supervisor. What is Kay Jewelers return and refund policy? Top of the Page, Do you have a trade-in policy? We owed $320.00 as of Nov.10, 2022. Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! Im friends with the manager and she lied to me as well. They are a disgusting corporation!! Later I was told it was a custom order and not returnable for that reason. I ordered a pre owned ring on 11/28 and I received it by 12/6. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Solitaire engagement rings are the perfect representation of your love and commitment. January 25, 2023 by Ana Stanar. If you visit the Spring field Mall location, Faviba will take good care of you. The opportunity to save $25 OFF is not common. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. I will have to take legal action to resolve my claim. If requested, can I have my merchandise gift wrapped at the store? Contact us by mail or phone. I highly recommend this store and customer service representative. The whole experience has been awful, do not shop at Kay! There can be some limitations, so pay attention. I call to have it fixed and was told no. Thank you to the entire staff of the store for exemplary customer service. It looked like they played soccer with the ring. I paid approx. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. When I brought it in, they said it would be $450 to repair. In order to start the call, please close this box and then unblock your mic in your browser settings. Original review: Feb. 26, 2023. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Also bought Avery the bear for st Jude hospital great cause. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. With our free tools, you can check out the . Second pair one earring was broken. I would have remembered that. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. The sale associated was so patient and polite and very helpful. The business is located in Newburgh, New York, United States. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! We let the people know we were just taking a look around, we were not looking for anything specific. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. Chatting with Kay Jewelers Customer Service. You're in the right place! The ring was there the next day Friday after I was told it was gonna be about 5 days. Your order will be shipped from kay.com to the Kay store of your choice. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Affiliate disclosure: Hotdeals.com uses affiliate programs for I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. This is the worst company to order Jewelry through. You all are Rock StarsSheena. I am currently experiencing the same issue! Sonya took the time to contact several Kay's to try nd track the band down. They accused me of not bringing the ring in and basically called me a liar. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. The eligible items for the discount range a lot. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Shortcut: Press 1, then press 1, the press 0 twice. Lease Purchase ProgramLearn MoreApply Now Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. What is KAY Jeweler's return and refund policy? I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. I mostly enjoyed the shopping experience from here. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Just trade it in for a upgrade. We appreciate that you've chosen Kay Jewelers. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. A company you know and trust. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! There can be some limitations, so pay attention. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. Exchanges can be made at any Kay Jewelers location. cart reminders from KAY at the cell number used . From guiding you to the perfect engagement ring to handling a purchase-related question. You will be notified via email that we have received your returned order and that your method of payment has been credited. Date of experience: December 21, 2022. Thank you Connie so much. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Both gifts from my husband were purchased at this store and I had the receipt. The size was incorrect! Do all rings come in the same size or are there different sizes available? Sign up to receive our free weekly newsletter. You're in the right place! Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Shop the latest and enjoy express delivery and free returns today. I called and talked to three different managers three different times. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Whenever I purchase jewelry I always go to Kay Jewelers. Phone Number: 1 (800) 527-8029. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.