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I document all necessary information as soon as possible so that the record is up to date and accurate. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? I was tasked with spearheading a task force. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. "I have often been complimented on my relationship-building skills. Click the card to flip . The application opens in early May. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. ", "I am super focused when I am stressed so I can make sure everything is done and correct. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. ", "I am an avid fan of Google alerts! It's professional to take a few minutes after an encounter like that and let those emotions come and go. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. ", "You are searching for someone with 5 years' experience and I have two. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Every person I care for has a story. Image source: Times Herald. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. You've chosen a powerful example that can help make you a more memorable candidate. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden By seeing and understanding the history, I can help guide a plan moving forward for the team. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. "I dislike working in a negative, low morale environment that is plagued with office politics. Kaiser Permanente was born: in response to the staggering economic conditions of the Great Depression. I also check what's low and order specialty if it's a fast mover. Our interview questions and answers do not represent any organization, school, or company on our site. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. She's fortunate to work from home, and makes about $32/hr w/ no degree. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". Second, I want to be the best at what I do. Make them think we care about them as if they were our family members so that they will come back.". At Kaiser Permanente, integrity is held in the highest regard. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. We had a lot of concerns with patients not showing up for appointments when expected. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. You've answered well by sharing that you face stressful situations head-on. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. I have a kind and outgoing personality. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. It seems you have found that balance. I can see how it would be stressful when you care for your patients' success so much! On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. ", "Once I was filling a prescription for 90 days 90 tablets. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. We've all had those tough cases. 3.2 (5 reviews) Term. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). When the pharmacist noticed I fix my mistake, and from that day, I double-check the quantity in the bottles in case the quantity changes.". Why Do You Think You Are A Good Fit For This Company? We will re-assess in December, but it seems to be working very well. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. This accuracy ensures that patient care transitions from one caregiver to the next. In the future, I will like to be a PA and help more people.". A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. What is important to them is that you are cognizant of your own personal shortcomings. ", "I know this will come off as cliche, but it's truthful. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. leader vs. follower). ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. "I am usually the 'ideas person' in team projects. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. 1 / 41. Kaiser has over 300,000 employees with a large diverse workforce. When have you had to adapt to change in the workplace? . If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. "My customer service skills with my patients are definitely one of my strengths. Take a few minutes to tell the interviewer a few things about yourself. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Consider sharing how patients react to the way you communicate. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "When you work in a diverse team and with patients, you will encounter difficult personalities. The patient, staying because of back surgery, was unable to hit the call button. "Whether I am doing an independent project or working in a team environment, I always give my best. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. If I promise any follow-up to my students, I do so in a timely manner. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. The status says no longer consider for the position. Nice work! "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. I'm happy to answer any questions you have. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". "Every day at work, I remind myself that everyone I come across has their struggles. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. Unfortunately, the sales have shut down. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". ", "My position at Kaiser is a Radiology Physician Assistant. Your response makes it clear that you volunteer in your community in various ways. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Every day I learn something, and that's because I choose to get better. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Kaiser Permanente is 100% focused on the service that they provide to their patients. As the manager, I knew I could not let this behavior continue. If possible, pick a weakness that is not a core skill for the position you are interviewing for. We will see how stellar my skills are after that course! Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? I cope with these emotions by telling myself that it's not my story, it's the patient's story. If I were to be offered this position, I would look forward to bringing these services to this area as well. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Reiterate to your interviewer that you are aware of the stressors that come with this role. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. You also made sure to take action so that this did not happen again. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. I love working with like-minded people who set challenging goals for themselves. But I don't want you to be surprised by the information. Hiring Age. It sounds like you have a very full personal life, with a fantastic work/life balance. If it is fair to ask, can you talk about the type of environment I would be joining at Kaiser Permanente? ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Kaiser Permanente takes great pride in having a very positive and nurturing environment. ", "I have three philosophies when it comes to my work. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. Definition. ", "I am happy to hear that Kaiser Permanente values long-term relationships. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. ", "I am happy with what I do as a pharmacy tech. We do not have advertisements on our pages but we do try to make money through paid-memberships. Did you consider that the patient's physical pain or feeling ill would make his temper short? Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Finally, end your response by talking about the positive outcome. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". I am an attentive listener and a compassionate caregiver. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. You must create your own answers, and be prepared for any interview question in any interview. "If I could expand my expertise in any medical specialty, I would choose anything within primary care. In the end, we awarded those with perfect attendance a $600 bonus. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Tell me about yourself. It sounds as though you do everything possible to ensure your patients are set up for success. What resources do you prefer to stay on top of industry trends and changes? Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. ", "As a certified pharmacy tech, I have to continue learning. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. I even talk about what they are going through. Discuss the reasons why will you be great at this job. By initiating an open conversation with this person, we were able to uncover his need. For 180 days, my employees were rewarded for coming to work 10 minutes early. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. I understand that it's part of the job. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. A career in healthcare can be emotional at times; however, I choose to focus on the positives. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. By consistently rejuvenating in this way, I can give even more energy when I am at work. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. ", "I would describe myself as a hard worker. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. I hope to involve them in various Kaiser community volunteering opportunities.". Attire. Know peds RSV scenerio : it's big now on the news . "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). ", "I think my weakness is that I take too much to do. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. Also, avoid telling the interviewer that you get along with everyone all the time. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I also keep myself open to my colleagues so that they can know and understand me better as well. Does it help you build trusting relationships with community members? If you can add in a little bit more about your education, that would round out your answer nicely. I will receive an email with the related information any time there is a major headline about the healthcare industry. Strong communication skills are required to be an active leader. Our date tracking prior to 2019 was not accurately kept. Last, I adapt to the individual. Your interviewer would like to know how your communication skills have benefited your team in the past. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Maybe you are a pen and paper person. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. It sounds like you have the experience the interviewer would be looking for. We are all human with our weaknesses, so don't be afraid to share yours! With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation.