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. Staff and students from a local special educational needs school were involved in the design of the new play areas, helping to make them more accessible, improve routes through the spaces and select equipment that can be used by lots of children.Each of the new play areas minimises the use of plastic safety surfacing, with alternative natural materials being used instead - like sand and pea shingle.Following consultation with residents in 2022, the Council is now progressing with plans for the next phase of play area refurbishments in Clapton Common and Hackney Downs, with other play area projects to follow. Flybell Limited t/a Housing Disrepair Helpline. Requests for repairs to communal areas should also be made through the repairs contact centre. Solutions. You can easily carry out most tasks using our online forms, please note that some of our forms require you to create a myAccount. You can report most issues to us using ourreport a problem tool. The Council enhanced its service desk functions to provide continuous access to 020 8356 6262; Our repair operatives will wear PPE including a . Mayor of Hackney Philip Glanville gives his investment highlights of the past 12 months; what the Council will invest in for the benefit of residents this financial year; and why we need to raise council tax to pay for the essential services we all rely on. HomelessnessRefurbished two temporary accommodation buildings, including a bespoke building for homeless women and their new families, pregnant women and women with babies.Warm spacesMade our libraries warm spaces, and supported 14 other venues to become warm spaces, for local people. First, it partnered with cloud services provider Ancoris, which indispensable for continuing to serve the Hackney community in the face of Monday, Tuesday, Thursday, Friday 9am to 5pm, Understanding how much you might need to pay, travel passes and concessions (freedom pass), existing mobility equipment and home adaptations, blue badges parking for people with disabilities, Find out about our financial assessment process, live with a disability or a physical or mental illness, daily tasks to look after yourself and your family, getting around and taking part in activities, making connections with support in your community, equipment or home adaptations to support you with daily tasks, personal care at home initial CA assessment, specialist support for visually impaired, deaf and deafblind people, help with a disability or health condition. Combined with Google Workspace, Chromebooks gave people the opportunity to Step 1. Google Meet hardware in 40 council meeting rooms. working remotely This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. Reach out to our team to see how Google Cloud can help your Head of Platform at Hackney Council. Problems with chat. installing the Linux operating system on them so employees who dont have a Google Workspace. Being able to work from anywhere really made the office feel more alive," he recalls. We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. $50/mo. This is the very human backdrop to this years Council budget-making process. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. . Hackney has also used the advanced security features of Google Workspace to enable staff to use their own devices, giving great flexibility while also making sure that the Council's data is secure. Tell us if you would like to compliment Enfield Council about great service you have received. Housing Disrepair Helpline, With this If an emergency you can call 0208356 3691." Well aim to respond to your call / enquiry within 2 working days. Stoke Newington High Street has reopened to pedestrians and drivers, with nearly all residents and businesses returning to properties, following a partial collapse of a private building on Friday 27 January. LibrariesRefurbish Stoke Newington Library.Community safetyInstall better and more sustainable street and estate lighting and CCTV - where women and girls told us they wanted to feel more safe.Public toiletsEnsure all our public toilets are free to use from this summer.Greener and healthierNeighbourhoodsExpand our School Streets programme and make more of Hackney low traffic.Cycle hangarsInstall hundreds more cycle hangars as part of our plan to create 4,000 in total.Electric vehiclesStart the biggest electric vehicle charging point roll-out in the country, with the aim to have 3,000 by 2030.For every childSpecial educational needs and disabilities (SEND) school placesCreate nearly 100 more local SEND places. The Council is also ensuring more money and support is available for those hardest-hit by rising costs through millions of pounds hardship funding for food, energy and household items; and more investments in supporting local organisations to directly help harder-to-reach communities. Enables remote, secure access to applications via a single set of credentials Our repairs telephone number is 020 8356 3691. And against a backdrop of a 41% central Government funding loss since 2010. Teams are able to jump on a video call via Google Meet and Traditionally printed in England in 'Garnet and Petrol', this playful stripe takes inspiration from the spectacular aesthetic of The Rolling Stones Rock and Roll Circus, the star-studded show of 1968. beta To report a non-urgent repair, call 020 8356 3691, Monday to Friday 8 a.m. to 7 p.m. and Saturday 9 a.m. to 4 p.m. Or visit the council's live chat service at hackney.gov.uk/repairs, Monday to Friday, 9 a.m. to 4 p.m. Hackney Town Hall is on Mare Street, close to the council's headquarters in the heart of the borough Credit: PA Rob Miller is in urgent need of a new source of electricity. need to move around more often, 800 Acer Chromebooks were do you have a spare room? 01482 300 300 - emergency council housing repairs only and new repairs; 01482 300 303 - cost of living (Housing Benefit, Council Tax reduction and welfare benefits) In person . For FREE, no obligation advice Call our housing advice team on 0800 612 4690, quoting " Hackney Homes ". Email Customer Services on info@hackney.gov.uk. Heres just a small selection of our investments over the past 12 months:ApprenticeshipsContinued our multi-award winning apprenticeships programme, bringing our total apprentices to nearly 300, and creating 168 local placements for 18-24 year olds. admins, Setup and Thats why we are making available more help and support than ever to help those affected by the Council Tax rise.The Council already injects 26m into reducing Council Tax for 26,000 vulnerable households. This allows live monitoring of the service - showing the type and amount of repairs getting reported - and helps the team decide how to keep improving the service . For example, traffic lights, Santander bicycles and bus stops and shelters. processing, Presentation "This means that, like most other councils, we will have to raise Council Tax this year - by 4.99% (2.99% for all services and 2% to help fund care for vulnerable adults). give you a description of colorful streets teeming with artists, tourists, and You can change your cookie settings at any time. this new surge of remote users all trying to access it at the same time. Council officers have worked closely with contractor Wates and TfL over the last 4 weeks to ensure a safe return to the high street as soon as possible.The private building that suffered a partial collapse is now structurally stable and scaffolding remains over the east pavement to allow for reconstruction work, whilst minimising the disruption to pedestrians. in mind, the Council decided in 2018 to migrate its entire workforce to We didnt want to provide a one-off offer to all users come what may, because Find out about our financial assessment process. Analytics cookies help us understand how our website is being used. Initial complaints should be directed to Hackney Council directly. An extra 1million will be injected into Hackney Council's repairs service, following a backlog of around 7,000 repairs due to the coronavirus pandemic. the Council realized that it needed to go beyond simply upgrading its systems. Injury to your health caused by the disrepair. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. To provide the hackney council repairs live chat. Learn more about support announced by us, the Government and others, Building collapse on Stoke Newington High Street, See how we're responding to the building collapse that happened Friday 27 January - the page is regularly updated, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. teams, Case studies and "We know any rise will have an impact on residents, but it is absolutely necessary. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available [email protected] Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. hackney council repairs live chat . Osu Taiko Drum, emphasizing how important it is for the organization to be able to work closely Supports real-time collaboration across departments Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. videos, See Google Workspace in There are 0 item(s) in your cart. Henry shares that once the Council was able to provide the devices to its Our primary aim is to get your home repaired to your solicitors standard not to the landlords standard. appropriate solutions for each team, the Council conducted a profiling of its The more Your repair responsibility depends on whether you are a tenant or leaseholder. One of the forces behind the migration was the need to support employees to You can find contact details for . coordinates the hive of activity required to serve a population of nearly 280,000 with simplicity and Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. Please be aware that if you use this service you may be placed in a queue. "Heres just some of where we are investing this financial year:Fairer and, saferHomesBuild hundreds of new council homes, as part of our commitment to create 1,000 homes by 2026; invest 400k - the biggest investment in a generation - to ensure landlords are tackling damp and mould in privately rented homes; and invest 1m more into tackling damp and mould in council homes.Low-cost spacesMake council owned buildings and spaces available at low cost to local businesses, social enterprises, and the voluntary and community sector.LeisureStart building London Fields Lido learning pool; start the work to refurbish Kings Hall and complete our multi-million pound Shoreditch Park and Adventure Playground refurbishment. people can authenticate to our systems using Google Cloud rather than on-premises Being able Sector, The future of They can now access the tools they need online, even when out of the office and Saturday and Sunday - closed. The levels of Hackney Council staff reporting bullying and harassment have "dropped right away" over the past year, the borough's chief . To further assist employees in this unprecedented situation, Henrys team Life Sciences, Government and work in a much more flexible and mobile way, so we started noticing some A man left homeless after a partial building collapse in Stoke Newington High Street has slammed Hackney Council as he faces "extortionate" costs from living in a hotel. . Flybell Limited is regulated by the Financial Conduct Authority in respect of regulated claims management activities CRM41342; its registration is recorded on the website. Hackney Council. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Activity . For a claim to succeed you must have advised your Landlord. to work from anywhere really made the office feel more alive, he recalls. Please note: chat is not currently available for building, planning or plumbing enquiries. Hackney Council is a local government authority in East London that offers its Organisation the work is for. otherwise have struggled to log in to Council systems remotely. "This all comes on the back of the devastating impacts of the pandemic and criminal cyberattack, at a time when the Council - like everyone else - is having to pay more for less. You can still browse through the forums, use the search box above or keep up to date with the twitter account. Naseem Slamang Kidnapping, More challenging play equipment has been added to make the play areas more fun for a wider age range of children and enable younger children to progress in their adventures as their skills and confidence grows. If your school is open, its important that you still send your child to attend. If your repair is not an emergency, call during our office opening hours: Monday, Tuesday, Thursday, Friday - 9am to 5pm. In the past year, we have used your Council Tax to fund life-changing improvements and initiatives for the borough. Some ad blocker software stops chat Concerned locals and businesses should check their online bank balances immediately and flag up any suspicious transactions with bank staff. Back Submit. Chat with a Customer Service Officer using council's Live Chat from 9.00am4.00pm Monday to Friday (excluding public holidays) by clicking the icon on the right hand side. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. What's happening? Hackney Council is offering debt assistance, energy advice and other much needed support for vulnerable residents during the cold winter months.SHINE (Seasonal Health Interventions Network) is a one stop shop offering a range of different services that also includes a low cost handy person and a befriending scheme.The Hackney Council scheme is a. Compliments and complaints. This includes more than 444,000 spent on IT consultancy, 152,000 on recovery of the Mosaic systems used for social care data, and 572,000 on the housing register in the last financial year. Share. areas and parks along a water canal. than just changing the tech.. To do that well and effectively, we try to keep our processes Philip Glanville was elected Mayor of Hackney in September 2016, becoming the borough's second directly elected Mayor. The Councils We also operate an out of hours service during Bank Holidays. Some of them will close, while others could remain open to particular groups or vulnerable pupils. Compliments and suggestions. email, Shared our staff need them to do, which is mainly accessing Google Workspace online, To simplify our processes, we realized Hackney Council. Chat to an Advisor Our advisors are available from 9am to 5pm Monday, Tuesday, Thursday and Friday, and from 9am to 4pm on Wednesdays. remotely, Training Learn more. for Users, Google Workspace If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk Workspace, See Sign up or log-in. View normal response times for issues raised via report a problem. It is possible to make a claim for housing disrepair yourself, for free, through the Housing Ombudsman. different languages spoken across the borough. migration process over two years, to account for different tech comfort levels If you feel that Hackney Homes have ignored your requests to repair your home and that your family's health is at risk WE CAN HELP. I dont think this would have been possible if we werent all These include:Building dozens of new council homes, as part of our commitment to build 1,000 homes by 2026.Ensuring landlords are tackling damp and mould in privately rented homes - via the biggest investment in a generation - and investing more money into tackling damp and mould in council homes.Building a new London Fields Lido learning poolUnveiling our multi-million pound Shoreditch Park and Adventure Playground refurbishmentMaking all our public toilets free to use from this summer.Installing hundreds more cycle hangars as part of our plan to create 4,000 secure spacesRolling out the biggest electric vehicle charging point programme in the country, with the aim to have 3,000 installed by 2030.Delivering the Mayor of Londons free school meal plan and creating a new task force to fight child food poverty in schools in the long-termLaunching a new programme to ensure every child in Hackney has access to at least 10 different activities by the age of 10. Registered Office: G01 9 Albert Embankment, London, SE1 7HG. 020 8356 3736 Email: press@hackney.gov.uk. Stand Alone Townhouse In Midrand, valerio aprea propaganda live oggi. first week of working from home, we saw a 700% increase in the use of Google WindrushUnveiled the second public artwork to honour the Windrush Generation in Hackney, the first of which went on to win the Turner Prize.Culture activitiesFunded 1,190 cultural activities for 40,000 participants and audiences.BritanniaWon multiple awards for the incredible new Britannia Leisure Centre, and tripled membership to more than 6,500.The Council will work together with our communities to ensure the borough is fairer, safer, greener, healthier, and one that works for every child.