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Housing Disrepair Planned repairs usually need an inspection before work is done. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Unfortunately, this job posting is expired. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). We will pay compensation for damage which is our fault or our contractors' fault. She added: "Someone has got to own it. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We will first make sure that it is our responsibility to do the repair. Council tenants can also be offered evening appointments for repairs from 4:30pm. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. 1 0 obj We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. There's also additional service charges from 115.85 a week, this cost is eligible . We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. My flat was repaired in time for my childs birth and I received rent refunds and compensation. stream This covers things like outside painting, replacement windows and annual gas servicing. View my payslip. However, our partners are continuing to deliver a series of . View details of your former and current tenancies including rent statements and repair. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. You should report any damage to your local housing office. We encourage our people to think differently, do the right thing and be innovative. 182-184 High Street As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If this is not possible, we will replace with the items we hold in stock. These are repairs which need quick attention and don't need an inspection first. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Reporting repairs Home. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Internal deterioration such as damage to carpet, walls etc. Homepage for Gateshead Councils Benefits and Council Tax information We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Time to have your say on the future of our leisure service. % <>>> This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. NE8 1HH We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. If your repair can't wait until the programme we will carry it out within the normal timescales. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. All rights reserved. Wherever possible we will place the order immediately. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. We hope to reschedule these eventsat a later date. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Our business support events remain cancelled for now. You can also include claims for loss of earnings and care costs if necessary. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. endobj Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Call us on 0333 050 8887 to start the process or fill in the form. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. The report found the repair centre's ability to handle calls was deemed 'critically low'. Gateshead Council 4.0 . The department is on the lookout for more callhandlers and building technicians. Regent Street We have guidelines on how long different repairs should take. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Please continue to be patient, as we are experiencing a high volume of phone calls. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes.