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But I am still waiting for the balance to appear. I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Were my receipt clearly shows a payment of 5.00 was made and confirmed by my credit card statement , He couldnt do anything about it accept advise my to appeal in writing and to include copies of all my evidence receipt, credit card statement. I did not know I only had 1 day to make the payment and ended up forgetting about it. Hertz should have used the 14-day grace period to pay the 2.50 charge. Dear all, would they have put the fee on hold because of the major accident? If you lose your PCN, you can contact the Dart Charge customer service team for assistance. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. Thank you. Tried calling t have them line temporarily out of service. ~1500. they hadnt sent the penalty letter for the return journey or the other journey i made in July. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. Click here to pay online, set up a payment plan or manage your account using our Customer Portal. Thanks first of all for your very helpful website! I just got a letter this morning for my journey dated 05/09/2015, but only for one way. about my passing through there on 25 Sept 2015. I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. What Happens if You Don't Pay a Private Parking Ticket Go Girl. 3. If you do not pay the Dart Charge by midnight the day after using the Dartford Crossing, a Penalty Charge Notice will be issued. My advice? I would like to pay today. Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. 'The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an . Looks like I will have to phone them. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. In answer to the few brain dead zombies as to why we dont pay our crossing fees in advance, I have encountered all of these problems :- I crossed the dart ford crossing On the 24th June 2019 I went to pay the following day in my phone but the page wouldnt fully load I tryed several times to pay the fee that day and the page still wasnt loading the following day i manage to pay online using a pc i also have a receipt for this I have now received a fine for 2 amounts recent one being 102 I dont not find this fair or reasonable as I made several attempts to make the payment the next day before midnight is there anyway I can appeal this. The lack of transparency on fines and the timing of payment is designed to maximise revenue. And will they accept we will not pay the penalty. So I went on the web and I realized that there is a toll for this bridge but without any staff or machine on the bridge where drivers can pay. On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I made representations about the penalty charge to the Charging Authority concerned, within 28 days Its fine if you have permission from the owner. Outright thievery! In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. 6. Is this now common practice? i have recieved another letter stating i havent paid and now have a fine of 107.50. Drivers can be fined up to 105 if they don't pay. And most importantly, dont worry be happy. I am really frustrated by the fact that I want to pay the crossing charges but am unable to do so either by phone or online as it is after the midnight deadline for both. What is the point of that???? Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! (3) We dont want an account as we might only use the crossing maybe 6 times a year. How do i deal with this situation? finish form. To top it all : unfair and confusing penalty system. If you call them, you may be able to pay over the phone then and there anyway. when I passed there, coming from the North, I remember we found the tollbooths open, Let me know if you have any problems. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. That sounds horrific can you send the full story? You should have a barrier so that you could swipe a card or give people 7 days to pay. It seems the recognition SW cannot easily distinguish 1 and I on some number plates. Has anyone actually gone to court with this? So the money has been taken. Its a money-making scheme. In this situation, you'll need to contact your PCN issuer and ask if they can tell you your PCN number. Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay the 271 fine! Changed to Dart Charge but was assured that we could still use the Tags for any hired vehicles we were using. Yes its not made to be easy. I feel like some sort of criminal now. I used the crossing once, got a penalty notice, paid by computer, got a receipt. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. As we have very often in our country the toll booths are open when the traffic is to dense, which we believed was here the case too. Yes. i paid the toll a day late as it was good friday and bank holiday in one weekend and i totally forgot i crossed on the monday not the tuesday and paid on the wednesday will i be fined for this? Im also very annoyed with, given all the revenue that this system is making the proprietors of the bridge, why cant an automated email be sent to vehicle owners that are registered with Dart Charge? UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. PS Ive also set up an account 10 for future crossings, thanks, I have tried to make a one off payment & it does not accept my 2 email addresses.saying invalid email address. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. I Phoned, and adviser said he would refer it to a supervisor, but I could still travel. Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. It's normally 2.50 per crossing for cars and either 3 or 6 for vans, buses and goods vehicles, depending on the number of axles - with the discount this drops to 2 for cars and 2.63 or 5.19 for other vehicles. One of these is that you are the owner of the vehicle. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. Do DART have to contact me within a specific time period of the offence? Hi this has happened to me too. I did both the one off charge of 2.50 and the dart account of 10. I have just done a quick crossing to France had my pennies ready to pay at the bridge, but no way to pay. Click it. These are legally enforceable and are fines issued by local authorities for infringements on public highways. Now I am back home, I have made the payment using my home internet access, but have missed the less than 48hrs deadline. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. I live in Stone which is just next to the Dartford crossing so everyday on my way home I take the last turning before the toll for Swanscombe, however today there was an exceptional amount of lorrys and trucks queuing back at my turning off, I was indicating but not one of them could let me in as it was not moving. Could you help a little further and tell me where I write to? I had been charge as a commercial vehicle, the cameras not detecting that my van has a side window which changes the charging rate. We ended up in the small claims arbitration process. I look forward to your reply as soon as possible. I now have a charge certificate saying that I never made a representation in time? Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. i then used it on the 8th of Feb 2015. Heres a copy of the letter I sent today (I hope it helps if only because it makes you feel youre not alone! can someone please if I should just wait or call them? I then heard nothing from them until now when I received a final notice of rejection stating I should have known about the charges and my fine has increased to 70. Maybe Ive just been lucky but worth trying! This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. Clearly looking through the comments and elsewhere on the internet, there are problems with the system. I have two pieces of paper are un envelope one with pcn dated 24/09/15 with charges but other explains pcn charges but says you can just pay 2.50 within 14days from issue date and all pcn charges will be cancelled. Leeds Apparently this system does not work very well anyway. Why not give all motorists a fair chance of understanding what to do? It is a crazy system and amounts to Highway Robbery but they do seem reasonable if you talk to them. Register with DartSave: This is a company set up to prevent you being fined if you forget to pay the Dartford Crossing charge. Using their automated telephone service, I have been told that the money has been taken for the registered crossings I have made. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. The cashless payment system does fail, and motorists are paying the London Congestion Charge by mistake. You should be given a 14-day reprieve on the first crossing at least. I remembered to pay at 2 minutes past midnight Aaagh! The driver of the vehicle went over the Dartford crossing without being aware of the dart charge. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. On the crossing there is nothing! This is the sort of initiative that makes people feel that authorities are working against them rather than providing them with a service and supporting them. Lastly, Dart Charge penalty charge notice and what to do. Arriving at the crossing, youll probably expect to be met by barriers where you can pay a toll and be on your way. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. Please can you help? I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. I asked what would happen to this money and he said that it would remain on account for 12 months and would be used to pay for any subsequent crossing I make. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? I am very interested and heartened by the outcome of your independent tribunal. The Automatic Number Plate Recognition system that triggers a charge against your car has been found wanting when it comes to reading certain letters such as C and G causing incorrect fines to be issued. again an easy way of getting money out of the driving public. Are these extenuating circumstances? This is a return to the days of King John. Hi, Ive just paid for my crossing twice for Sunday 19th April 2015, will I get penalised for this absent mindedness? In the past a similar approach to doing business has resulted in heavy fines for some companies. This allows them to pay the original charge rather than the full fine. I understand there is the possibility of a 14 day grace period if this is the first offence, however. Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? The reason? this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. When and if I decide to join Dartsave, will they charge me 1.67 per journey or 2.50 ? or does the 14 day extra or does this apply when u receive a fine? Dont get scammed: Just like services such as buying road tax and applying for passports, the new Dart Charge payment system as it is officially known is likely to be targeted by scammers with copycat websites. As I have said, there is a very strong presumption that ,,,,,,,, intended the payment to be for his recent crossing, because he surely cannot have intended to receive a penalty by making the payment against a future crossing instead. Their records show I had paid and this charge certificate has been sent out by mistake. That being said, my brother just recieved 2 PCN's for a crossing in August. I have now received 2 x pcn for these crossings !!!! But I will be in touch with my MP with regards this farcical situation which has been a total waste of public monies. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. Youre not alone if you paid the London Congestion Charge by mistake. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. Good luck. We crossed on 28 August. They dont tell you in the letter you can pay 2.50 you need to know this. They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. I drove over the crossing on April 6th this year. Britain wake up to reality! I am so angry at myself, I want to pay it online, but it will make no difference now. The UK is a lovely place but the governments are supporting the extortionists every which way you look. This is no longer the case. It seems ridiculous you can be fining people nearly 5 months after the offence. Hi Thanks for your post. You probably know this number by heart, but just in case, here are the contact details youll need: After all they have actually had the 5 for my crossing, even if my fat fingers caused me to mistype the number plate. What is being done by the highways agency to address this scam Kind regards If you are one of the people who paid twice, contact Highways England to let them know. See the section above for more details, or join up here. So the following week we again went to IKEA, I told my other half that we needed to remember to pay the 2.50 but he reminded me that it was automatically taken so we no longer needed to worry. Your email address will not be published. The purpose of the penalty scheme is to encourage compliance with the payment system. The hire company said im responsible for all fines, which I took to mean speeding, jumping lights etc. I have just realised today that I forgot to pay for the crossing of 5 yesterday. Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. But midnight the next day is far too tight if one is, for example, going on holiday and has no online access whilst there. Removal of toll-booths means that payment is now by means of credit, and most consumer credit is for 30 days. In short, the lack of booths is supposed to help keep traffic moving. I could put in any number plate and pay, even if the vehicle has not crossed. I didnt even know about those charges as it was my first trip around London. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. REASONS TO APPEAL A PARKING TICKET Local authorities and private parking operators rarely do anything right or by the book. Have you payed the fine or are you waiting too see what they say? Be careful not to mix up the letter 'I' and 'O' with the numbers '1' and '0'. I have just realised I forgot to pay on the 12.11.2015 :( Sorry to hear that. Dont know if that helps, and you may not want the stress involved. That one sentence could have saved me the suffering and stress and shock. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. Iam from abroad. Remember like Transport for London and its Congestion Charge, you will not be reminded to pay your toll by the operating authority, which makes this a great service.Join up here:www.dartsave.co.uk. This would be the worst way to earn money. I will contact those responsible and clarify this one. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. Motorists are using the system to dodge dart penalty charges theyre sent. Yes its known on the east side of London wider publicity is not available and you need to actively search to find out how the system works. If youre unsure what to do, I suggest you get some legal advice from a solicitor.Thanks for reading this post on Dart Charge penalty charge notices. If the charge is not paid, a Penalty Charge Notice (PCN) will be issued. Get an extra 14 days to pay:Nearly 3.5million motorists have failed to pay the Dartford Crossing toll since the new system was introduced, however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. I frankly cant be bothered with using the crossing again even if I do succeed in appealing, its about the same length of journey round the M25 if I go north or south, and I cant for one second believe the toll booths were removed to alleviate congestion considering everyone still has to pay the 2.50 charge, plus a huge number of people a lot being occasional users must be getting fined for getting it wrong. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Hi Thanks for your post. I am at my wits end Pls anyone within advice thanks Kellie. On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 The people using taxes for military use, to go to war and kill innocent civilians, men, women and children they are the criminals. FML! This is a ridiculous situation where drivers should be able to attempt to pay but have it refused if not liable. Now, I have to ensure that any of our non fleet vehicles using this crossing, has the charge paid. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first.