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Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. AP mode is preferred if you have a ISP modem/router that can't be bridged. Read about our approach to external linking. Simply connect a 3rd party router to any LAN port on the hub. 1 user liked/thanked this post: "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. What? - edited Its only when you connect direct to the Hub. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. No idea how 2.4GHz can be too slow for any video streaming. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Your BT Business Hub should now be in bridge mode. BT is offering firmware updates to those affected. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 8:37 AM. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . "This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers' homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem.". "We're sorry for any inconvenience caused," added the spokesman. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Check out our other help articles. Scan the QR code to enter your hubs details automatically. Need support for other hubs and routers? Almost instance response. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Frame Size: 17 inch,19 inch or customer size. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. At the bottom is a setting for Bridging. Choose Broadband. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. 9h23. Enter your username or e-mail address. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. I shouldnt have to have 5Ghz permanently switched off. This will open the Hub Manager. The default IP address is 192.168.1.254 but you can change that here. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Let's take a look at the legacy BT routers that are still capable of getting you online. The lights on your hub will change to green or flashing orange as it is setting up. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Links to user manuals and other documents for BT Hubs for broadband. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM Use our hub light guide. If you want to exit, you'll need to do this on the login step of Smart Setup. Yes its not ideal. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. How do I use my Smart Hub as a modem only? Weve been experiencing the same frustration with this issue. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. A spokesman for BT told the BBC only a "very small" number of users have been affected. BT have advised me this a fix should be out this week. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. This wasnt an option for me however as my router isnt near any of the speakers. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. I just tried it with an old, Not sure if it was still broadcasting the SSID. ***The radically changed Web Admin Interface of the BT Smart Hub 2. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. The remaining functionality of the hub (routing, and wifi) is not used. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. - edited With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Navigating ones way through these conflicting accounts is not easy. What is Smart Setup on the BT Hub? In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Understand rental and other basic charges, Enter the admin password. Switched it off on iPhone, instantly worked for the app. 10:38 AM Vodafone Broadband: Great prices but at what cost? BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Smart Setup usually only needs to happen once on each new device you connect to your Hub. To view the router settings, go to http://192.168.1.254. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Therefore, we can consider this issue closed. Seeing a different colour light? Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. It never occurred to me that bridge mode would bypass the router section. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Forgot to mention the third solution is hard wire a speaker to create the Network. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. However, some older devices are incapable of operating on both. Sorry, we're still checking this file's contents to make sure it's safe to download. I connected a laptop via ethernet into it. Change the /internet part of the address to /routing. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. There are at least adozen other things that also result in the same situation. Ask questions and share tips with other people 24 hours a day. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Simply connect a 3rd party router to any LAN port on the hub. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Insert the other end of the broadband cable into the Broadband socket on your hub. Broadband speeds The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. BT Business Hubs: Help and guides for your model. Do I need a WiFi 6E router to use WiFi 6E products? Change the Hub Gateway IP address to 192.168.2.1 Check the box next to Auto Firewall Open. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). 11-05-2020 BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Ive got a man from BT ringing me during the week so I will report back what happens. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. better. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Can Nigeria's election result be overturned? The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Although a free Sonos Boost sounds like a great thing. Users . To make this change click on Advanced Settings, Wireless. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. You'll find all your features and services in the "My Extras" section. Enter http://192.168.1.254 into the address bar to go to the management page. The company did not reveal why the problem was occurring. Enter the username and password for your BT Smart Hub 2 router. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Navigate Advanced Settings > Log in > Broadband > Internet. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Make sure you've completed every step of Smart Setup. Guide to the BT Business Smart Hub. It means I have a redundantSonos Move which is incredibly frustrating. You should see a box similar to the one shown below. At the bottom is a setting for Bridging. This will take to a status screen. I have a new hub. No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. This complaint isnt resolved for me. Can you seamlessly switch back and forth between the two modes? I'll try and check later this week against a spare BT Business Hub 5 model. What is the difference between WiFi 6E and WiFi 6? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. It can also be used as a VOIP phone through BT Broadband Talk. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. BT added that an update for all users would be available by the end of May. My speed has dropped to 40Mbps on my wifi devices. How do you turn off wifi? Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). If you have changed it and now forgotten it, you can use the. Changing Wireless Modeto 2 didn't fix the problem. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. - edited I have now switched the 5GHz option off,which immediately sorted the problem. The router is now displaying hidden ssid. Check which BT Hub you've got >, It only fires up when you open a browser. What is the difference between WiFi 6E and WiFi 6? Time will tell if this is a permanent fix but its worked this evening. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Just plug 3rd party router into the wall mounted Openreach fibre modem. 01-10-2020 To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Baldrick1. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. It can. Configure the modem for transparent bridge or modem only mode. - edited Solved! Thanks. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Bridge mode does appear to exist on the Smart Hub. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Please try again in a few minutes. Check that you're connected to your Hub's network. Do I need a WiFi 6E router to use WiFi 6E products. On your device search for your network and enter your password exactly as shown. Sorry, our virus scanner detected that this file isn't safe to download. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. 9:11 AM Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Pretty obviously really if I look at an old BT modem. Having a yolk sac that is too large or too small has been associated with pregnancy loss.