didnt have any issues with deliveries but the quality of their merchandise is just horrendous. I found this couch and like it, but some of the reviews online of West Elm furniture are scary. For many independent and smaller manufacturers, it’s difficult to create quality furniture at middle-of-the-road prices, something in between the Ikea items beloved by 20-somethings and the furniture on display in a store like Crate and Barrel. Our website collected and compiled various consumer reviews about Wayfair and West Elm as well as customer ratings and recommendations for these brands. And when they do get there. As a family who moves frequently, finding the right sofa for a new room can be challenging.When we have moved in the past, one of the biggest hurdles we have faced is when a sofa we love doesn’t fit the new room, resulting in a weird or unusable layout. Adore this piece. I am been buying West Elm furniture for roughly 7 years. Fourth delivery, once again delivered a wrong color. West Elm Australia (Furniture Shop): 1.6 out of 5 stars from 320 genuine reviews on Australia's largest opinion site ProductReview.com.au. Great design, not meant for high traffic or longevity. Good. The lines & general style, velvet fabric and relative elegance make this the kind of chair you want to love. Can we also add a bonus round for the amount of times customer service tells you they’ve flagged your account and it will get taken care of, only for nothing to happen at all. I’ve ordered from several large retailers over the years and NEVER had issues like this. Their systems are outdated and for some reason people just keep buying so they’re not stopping. I saw it in store, and I liked it. West Elm Credit Card Review. Again, it's not a knock-off, but it's fair to call it … She’ll make a call to her own customer service and they’ll make up some story or tell her to deal with it. Thanks for checking out our west elm Foundry Wide Bookcase review. Really wish I had read their reviews before spending $3,000 with them. West Elm was just one year old when Niraj Shah founded Wayfair. The West Elm Card gives you a choice: 0% interest for 12 months on a purchase of $750+ or 10% “cash” back on every purchase. West Elm - Crosby sofa is the worst I've ever had I bought a Crosby sofa from West Elm after it turned out that my beloved Room & Board Clarke sofa was too big to get into my new apartment. Going on 3 years later (and I assume the previous owners must have had it for 2+ years), and it's still going strong. I had a horrible experience buying a table from West Elm. The design also allows for simple room rearranging—its ottoman and loose, reversible chaise cushion easily switch from left to rig… Got an email stating it shipped on the 3rd. I've bought a leather Monroe sofa. Ikea is of better quality than West Elm furniture, IMO. PRIVATE SHOPPING APPOINTMENTS Join us in stores with our registry specialists who will help you create the perfect registry. Five editors tested 15 West Elm sofas, ticking away at criteria that rated sit, depth, softness, height, napability (a word we created for our tests) and overall comfort, all of which were tallied and averaged across the board. The furniture is perhaps a more playful Crate & Barrel. But for a low-mileage piece of furniture on a budget, it's probably fine. So...maybe not no redeeming qualities... That’s what is so insane to me - these issues seem to be so frequent it’s just mind boggling that nothing has been done to try and fix it. Thank god I had a Chase Sapphire card which is almost like a everyman’s American Express black card which protected my purchase and their f’ed up ways. These solutions are functional, enhance the quality of life and culture of the occupants and are aesthetically attractive. The best linen sheets reviews by wirecutter west elm bedding review guide after spending a day in belgian flax sheet set soft and customizable european duvet cover shams covers sets graduated stripe natural bed brooklinen parachute more 2020 strategist new york top to from s massive threshold organic sleep judge on my wishlist avenue The … Continue reading West Elm Linen Bedding Reviews I know, fool on me from purchasing again but I just figured an in stock item wouldn’t be that hard to fulfill. west elm's furniture sale and home decor sale provides stylish solutions at affordable prices. Unfortunately, we found several issues with it … I lusted after West Elm furniture for years so I saved for over a year to purchase what I thought was an investment in a quality sleeper sofa for ~$3000. Plus, any spills can be wiped away somewhat with ease. No redeeming qualities. So sad. Before I jump into the reviews, though, let me lay out what is important to me when choosing a sofa for my home. I find it expensive for the quality of product. Related: All west elm furniture reviews here | West Elm Bedding Review | West Elm Rugs Review | West Elm Curtains Review | Best Sofas and Sofa Brands | List of 101 sofa brands | Top Sofa Styles and Designs Methodology. Yes, wayfair was able to issue refund the same day if it's defective. Couches are tough when it comes to quality. 3. And even after I showed her why the West Elm stuff is crap, she understood, but she doesn't think she could make the same assessment herself. 42 reviews of west elm "This review of West Elm is connected to yesterday's review of Container Store in that I'm happy to finally have one in the Twin Cities, even if I don't plan on shopping here all that often. West Elm furniture is poorly made. Also bought a couch from Article and it is phenomenal. He braced the broken frame and was on his way. I never want to buy a single thing from them ever again. Industrial Storage Modular Lateral File. It came on May 02, 2018. Plus, when you become a cardholder, you'll earn 10% back in rewards. West Elm looks nice though so it is great for trends or just furniture for staging a home. Learned my lesson. Still have not gotten my couch. I'll edit this to at least balance it by saying we have a West elm rug in the dining room (so it's endured some abuse) that's held up well for a few years, and I have a couple of fancy metal shelf brackets from them that are still securely holding up a pile of books on the wall. We purchased West Elm's Drake Sofa so our writer could put it to the test in her own home. This mid century modern style nightstand could easily be confused for West Elm. Nope. Round Two of Such a Terrible Sofa. However, there can only be one winner. : InteriorDesign - reddit So my ex girlfriend works there and I can tell you this. You can score a West Elm coupon for 15% off by signing up to receive emails from the store. Hasn't happened yet mind you but if it did happen, it doesn't feel like it'd be that big of a deal. And they say "we do this to every customer.". Press J to jump to the feed. Find chic bedding and bedding collections in a range of styles and colors. 4. Find a West Elm coupon on our page and click to reveal the West Elm coupon code. And you have to start all over again. I believe this describes 95% of consumers and 100% of West Elm shoppers. That reference to a shitty "reclaimed" wood shelf is a perfect example. Consider this a warning: DON'T EVER EVER BUY AN OFFICE CHAIR FROM WEST ELM. I've been pretty happy with what I've seen so far at Roomandboard.com Fourhands.com Dwr.com. All shine, no substance. Save on a wide range of home decor and home furnishings. Complete joke. Oh gawd, I can’t even begin to explain what I went through with West Elm. I loved the look, which had the same scale and mid-century modern vibe. Don't just blindly buy shit online because it looks nice. I believe this describes 95% of consumers and 100% of West Elm shoppers.I'm not a craftsman. Edit: more info that I remembered. It was hands down the worst customer experience I’ve ever had. Almost 4 months and STILL waiting for my West Elm couch. The whole store has tricked people into thinking their furniture is high quality when it’s really just junk made overseas. West Elm's issues seem to go well beyond #PeggyGate, the recent guffaw in which the now infamous Peggy couch was pulled from sale after a viral essay lamented its poor quality.. Consumers have forked out for the brand's glossy, midcentury modern aesthetic — the kind of middle-class professional look that screams, "I've graduated from Ikea" — but beneath the surface is a product that … If this is the case be prepared to be very disappointed. Accent any room with a modern style. Again, it's not a knock-off, but it's fair to call it … The repair man was great, but told us that all the furniture was made in China, was of very poor quality, and doesn't last. And then wait for another 24 days for someone to come into your home to fix it. It's better quality. My experience first started in the West Elm store on the west … When I checked a week later, the tracking number just said it was “ready for shipment” with no movement and basically sitting there. They’ve mostly been very nice, but have no more information than what I see myself online, no clue where anything is and no authority to help. Rustic Bistro Table. If I were putting a price tag on it, I would pay about 700 for it tbh. Using West Elm ship-to-store is best for customers who want an item that isn’t available at a nearby store — but who also want to avoid having packages delivered to their home. I've had a number of friends purchase couches from them on my suggestion and they're all very happy with them! I also have a Henry piece- the loveseat/couch. Maybe extra points for hitting milestones of number of reps you talk to - 10, 25, 50. Seriously just cut your losses and get your love seat on Wayfair or at a local HomeGoods. Like everything else on Instagram, it's fake. Cookies help us deliver our Services. Some pieces were garbage, while some were still OK enough. Our Overall Score: 9.3/10. Where the marketing is all around authenticity, but the quality is generally good and the prices are, well, not cheap but not absurd, especially when you compare them to shops that sell really shitty items for similar prices. What these tales illustrate are two truths at the heart of today’s furniture business. While they don't have the exact piece you're looking for, they do have similar options in your price range. level 1 This was a much better deal than buying the cover and two shams directly from the West Elm website - and it was even on sale and I had a coupon code. This pick is woven from 100 percent Belgian flax with a cozy lived-in look, and it's manufactured in a Fair Trade certified facility. I seriously considered creating a game called A Nightmare on West Elm Street where you go through ordering furniture and having to return it due to the furniture being defective. Since I wanted white anyway (after debating for many days on a color), this was by far the best place to purchase this item. Press J to jump to the feed. Anyone else have these types of issues with them and how did you manage to get them resolved? I bought a couch from them and went with one of the higher end fabrics (Henry sectional), 3 months later the entire couch started to pill, badly. You’ll also find initial thoughts and reactions from the testers to give you even more insight into each seat. It's a Fair Trade Certified™ product, meaning that each piece made supports better living and working conditions for the artisans who crafted it.… Care and maintenance Machine-wash your linen sheets and dry them on a … Specifically I'm looking at their Lindrum sofa Link. Splintered pine and Malaysian crapwood; veneer over MDF where it really should be solid; brittle welds. Which means that you will pay money up front, wait for 2 weeks for it to be delivered. I'm not a designer. West Elm furniture is poorly made. Called customer service and they said they could send out a repair technician in the next two weeks. Their Instagram comments are filled with complaints about delivery and customer service, as is consumeraffairs.org. Third delivery, they delivered a table that had the right color ends but the middle leaf was a different color. My rule with west elm and crate and barrel is never to buy anything without physically seeing it first. Paid about 1200. West Elm Crosby Mid-century Fabric Sofa reviews: Horrible! If the answer is several years then no do not buy West Elm. Make sure to watch for sales or use the email code to get 15-25% off. west elm. That's a great point. How can a company this large not button this up and fix their system? Check out http://www.article.comDelivery rate is flat at $50. By using our Services or clicking I agree, you agree to our use of cookies. I don't think their Instagram is fake, but I do think their designers only care about how their furniture looks, not how it's put together or how it will last. I purchased a west elm couch a few years ago. Reviews online are somewhat scarce, and feedback on reddit (here and r/interiordesign) is even scarcer.. Real West Elm Customer Reviews We enjoyed reviewing West Elm and think this brand is a great choice for shoppers who are: Those looking for trendy, stylish furniture and in-home white glove delivery service. It was only then that I started to look up reviews of their customer service and custom covered couches. Their design team is really talented and the stuff looks nice but it’s absolute crap and anyone who says otherwise really doesn’t know what they’re talking about. I did two returns and tons of lost merchandise cards in the mail. It's been about a year so far, no problems and it hasn't really deteriorated in quality. west elm offers modern furniture, homewares and home decor featuring inspiring designs & colours. It's held up beautifully and the quality was far beyond my expectations. How?? Literally every single one of her customers and accounts has the same issues you’re having. It is a multi-faceted profession in which creative and technical solutions are applied within a structure to achieve a built interior environment. West Elm does not have free shipping but if you see a West Elm coupon code or West Elm promo code for free shipping, be sure to grab it quickly. I was so mad when I saw that product. Now ordered an in stock rug that had a 3-5 day delivery. Within a week we heard a loud "crack" whilst sitting on it and felt the couch shift. She’s worked there for over a year and I don’t think one single delivery has gotten there on time or gone smoothly. West Elm is the same stuff you can get on Wayfair for literally 5 times the price. It’s mind boggling. Also of note, the cushions wouldn't stay in place, and didn't keep their shape so I was constantly fluffing. On every piece. You may have a shipping return cost deducted from your total refund price. The company's customer service cannot call to schedule a repair in 10 days. So don’t feel bad everyone deals with it lol. Read on to see how well I … 77 reviews of west elm "West Elm Philadelphia is a great store with a really professional staff. This should be a no-brainer. West Elm Uk- terrible You are probably expecting West Elm to be an up market shop with American Customer Service values. I also paid for this couch on my Chase sapphire preferred. Delivery Canceled 3 Times Over 2 Months No Longer Has SKU Ordered. And they said appointments are at least 2 weeks out. You may have different criteria and opinions. I had just moved into a new apartment and of course, West Elm was my first destination for furniture. Original review: Jan. 20, 2021. NEVER AGAIN. Let me start out by stating that I find the bricks and mortar store much more appealing than the online one. Press question mark to learn the rest of the keyboard shortcuts. I also have a dresser and collapsible artists table and we’re still using them. I now happily have a $1800.00 couch from ABC Carpet & Home (score!) Second this. Wayfair. This mid century modern style nightstand could easily be confused for West Elm. You may also have purchased in their Sale with the view sales items are end of … Good quality, style and materials. west elm reviews reddit You can’t buy the sheets on their own, but you can purchase additional pillow cases—notable if you’re looking for replacements. We sat on beach chairs in our living room during this time. Each brand score is calculated based on set of relevant criteria and displays company performance over time. started Hi - I just bought the Andes for $2500 a couple of weeks ago and, man, I wish I had known of all these reviews. When you check out, remember to paste the West Elm Reddit coupon and apply it to your order, and then you can check out. Before we decided on this sofa, I looked around the internet for other opinions since it was an investment. Fifth and final delivery was finally the right one. In mid May 2020, after moving into my first home, I splurged and treated myself to West Elm's beautiful $600 Neve coffee table, $900 Grid-Tufted Upholstered Bed and $1,400 Spencer Recliner (a … I'd highly recommend them. I ordered a dresser from West Elm. this is a very late reply. … My first call was at 11:09am. Each beautifully detailed Colca Wool Rug is handwoven by Craftmark-certified artisans in India. West Elm gives you a full refund if you return an item you do not like within 30 days. I like the design of West Elm stuff - the sofa I bought (3 piece) was second-hand from a local Craigslister and he shared with me that he was the second owner (it was in great condition). Don't be fooled by their pretty instagram account. Cookies help us deliver our Services. Crosby sofa. My couch is leather crate and barrel had it for months with three dogs and it still looks new. Don't just blindly buy shit online because it looks nice. (West Elm declined to comment for this story.) Not only did it take forever to coordinate the return of the couch and get the almost $3k I spent back, the customer service team was nasty and down right evil at times. West Elm launched West Elm Market in 2012, a “true neighborhood destination” that combined mostly American-made home goods and garden supplies with community workshops. They’ll happily take your order and have no idea where the item you ordered is or when it will get to you. But I looked at their beds, and I walked out and refused to buy anything from them that would hold any weight—especially not my own. Those who don’t mind paying for shipping and are comfortable with a 30-day return window. https://www.westelm.com/products/everett-upholstered-loveseat-g809/?pkey=e%7Ceverett%2Bloveseat%2B%252860%2522%2529%7C1%7Cbest%7C4294967200%7C1%7C24%7C%252Feverett-loveseat-60-%252Ffurniture%7C1&cm_src=PRODUCTSEARCH I really haven't found anything similar for under $1000, which I would like to stay under since I'm not 100% sure I'm going to like the couch in the bedroom. Lots of problems with their office furniture, too. And it was defective the day it arrived. Crosby sofa is the worst I've ever had. Five editors tested 15 West Elm sofas, ticking away at criteria that rated sit, depth, softness, height, napability (a word we created for our tests) and overall comfort, all of which were tallied and averaged across the board. I can see at some point the cushions kind of deforming from use, but to me that stuff happens to any sofa and it's easy enough to replace the stuffing to return its shape. A free inside look at company reviews and salaries posted anonymously by employees. See the West Elm ship-to-store costs here. Their furniture is just better looking IKEA, it really is. If you're wondering whether West Elm Credit Card is the right card for you, read on. This is gold. I'm not a craftsman. There really aren’t any losers when it comes to the bedding available at west elm. I'd go see it in person before you buy it. Keep reading for our full product review. I've gotten a few very nice pieces from West Elm, and I've also gotten some absolute IKEA-tier garbage. Wobbly, missing pieces, and horrible customer service to their dealers. So it's just an education thing. As others have mentioned the sales are worth waiting for and if you happen to have one in your area it’s worth asking if they have floor samples or slightly damaged versions they would sell for less. My wife would have no clue how to assess nor explain why that's a crap piece that's not worth a Target sale price. My wife had no idea. NEWLYWED DISCOUNT Receive 10% off any purchase for 6 months after your wedding. We ordered a walnut table that had a leaf in the middle. It's time we say no. A file cabinet that looks good in the living area. didnt do much research before buying some pieces and after just 2 years the super expensive office chair was broken and couldnt be fixed. West Elm furniture is poorly made. I have never been more dissapointed. And why do I put myself through the torture of buying from them? A Honest West Elm Harmony Sofa Review It has been one year with our West Elm's Harmony Sofa so I wanted to give an honest, not sponsored review. Same with C&B. West Elm Credit Card is a store rewards credit card issued by Comenity. My Urban Sofa is looking pretty bad after two years of daily use. I work in construction and we’ve done a lot of reclaimed wood on ceilings and what not. West elm sells a “reclaimed wood” shelf and it’s literally a 1/8inch strip of wood glued to particle board and sold for like $100. its really too bad because their design is pretty on point. Should be simple right? I like that they're solid wood, and not too processed/shiny. There are a few other similar stores that are really leaning into the "modern design benchmade by artisans with domestic materials" thing. You don’t have to do anything to protect your purchase if you already used your Chase Sapphire card to make the purchase, it you run into any problems with West Elm in the future regarding returns you can call Chase and they will handle it for you, it’s a dream. A number of unnamed employee reviews on jobs site Glassdoor.com include complaints that West Elm's furniture is not up to par," that "the product might be attractive but the quality is terrible," and that the "products are vastly over-priced compared to quality and craftsmanship." Just in case!! It’s in great shape (I bought in 2010/2011) and it still looks great despite now having a two year old (and spending all my maternity leave eating, nursing and sleeping on it). Even the shelves and stuff. Everything I tested really had a remarkable quality and seemed durable enough for everyday wear and tear. Going on 3 years later (and I assume the previous owners must have had it for 2+ years), and it's still going strong. Pick it up to see how heavy it is (heavy = better) and rock it side to side to see if it racks at all. Start a new comparison . west elm reviews reddit You can’t buy the sheets on their own, but you can purchase additional pillow cases—notable if you’re looking for replacements. I think I may be in an alternative reality. Interior Design is the art and science of understanding people's behavior to create functional spaces within a building. Shop our online selections or visit our stores in Canada. Most reputable office chair manufactures that charge $600+ for an office chair have some sort of guarantee that their chairs won't break in a year, but not West Elm. I like West Elm for some things, like textiles, but holy moly, I would NEVER recommend buying furniture there. This online home store offers over one million products under hundreds of categories from more than 5,000 home furnishing brands. 3 people found this helpful Take a look at Amazon's new furniture line as it's been getting great reviews: https://www.amazon.com/dp/B071FMSY5S, Also Wayfair/AllModern have some cool well-reviewed pieces (Same inventory, be sure to check the prices between the two sites as they differ: Option 1 Option 2 Option 3. I want to get the performance velvet in ink. GIFT TRACKER & THANK YOU NOTE MANAGER We'll help … As someone who is shopping for bedroom furniture right now, I can tell you exactly why they're making money. The fabric is that stain resistant microfiber type and it’s held up well over the years— no rips, tears or lasting stains. Their customer service is the worst that I have seen from any furniture company. New comments cannot be posted and votes cannot be cast, More posts from the InteriorDesign community. What are some stores with similar styles but better quality/customer service?? At least it can last for a few years, and you can resell it super easily once you get tired of it. It's not just you. West Elm Delivery Service reviews: Sofa Nowhere to Be Found. And each transfer, you need to repeat "why you are calling." West Elm Review is a member of Vimeo, the home for high quality videos and the people who love them. A West Elm rep told us that her company’s policy is the same, although she said it’s on a case-by-case basis. West Elm is expensive, BUT we love our furniture from them. Have yet to find one that is truly great for that 1-1.2k mark. That’s insane. It is a multi-faceted profession in which creative and technical solutions are applied within a structure to achieve a built interior environment. My couches were to be delivered 6-8 weeks, but now in 12-14 weeks! Fill your shopping cart and proceed to check out. They're online only, but the quality is better and the savings are awesome. I still get my West Elm/Crate and Barrel fix from time to time but never again on their furniture. In my game I wanted to simulate calling their customer service line only to hear that staticky song for an hour. I always buy when there’s a significant discount happening so it ends up being a reasonable price but the shipping charges are highway robbery. I used to work at Restoration Hardware (started when everything wood was made in California, left when nothing was), and it was the same way. Wayfair. It’s insane, I actually don’t know how they’re in business, nevermind growing as fast as they are. West Elm makes beautiful things. Then you can better judge if it's worth the money. If no one has ever shown you why cheap furniture is cheap, then you can't be expected to recognize cheap furniture that's expensive. Parocela Nightstand. west elm’s modern furniture sale helps make decorating easy. Press question mark to learn the rest of the keyboard shortcuts. Wayfair. Yet they sell so much furniture and make so much money. How do you get something wrong FOUR times? Very well made and cool silhouettes. New comments cannot be posted and votes cannot be cast, More posts from the InteriorDesign community. They'll be hit an miss on individual items. Just obviously keep a record of your purchase. How long do you think you’re going to keep the couch? After you’ve collected the West Elm Reddit coupon, don’t forget the code since you’re gonna use it somewhere else, the checkout page. On Crate & Barrel’s New York City Yelp page, the brand received 134 reviews, with a rating of 3.5 stars; West Elm’s NYC page has 2.5 stars for 110 reviews. West Elm wants to wait for another week or so to refund. The plush top-grain leather cushions and solid pine hardwood frame can withstand your kids’ wrestling matches and days-long The Wire binges alike. Whats people lookup in this blog: West Elm Eddy Sofa Review; West Elm Eddy Sofa Review Reddit; Uncategorized. As others have mentioned, their sales are well worth waiting for. Reviews online are somewhat scarce, and feedback on reddit (here and r/interiordesign) is even scarcer. I follow them on instagram and every comments section on a post is filled with people asking for updates on orders. [Review] West Elm – Best store to shop for furniture on Black Friday sale 2019 Furniture shopping is an important task, requiring careful research investment. Parocela Nightstand. This is everything you need to know to make a good choice.